Rover.com | Pet SittingReviews of rover.com

Diana was an amazing pet sitter. I was really nervous to use this app and let a stranger in my home and care for the pets but rover tracks the entire visit and you get picture updates along the way. I have already rebooked ☺️

I joined on March 20, and less than a week later a new Tier Rate was introduced. This significant change was never disclosed when I signed up. The rate is unrealistically high and feels especially unfair for new members. Had I been informed in advance, I would never have subscribed and paid an activation fee. Update: After reviewing Rover’s Terms of Service, I found that this pilot program is listed as applying only to specific cities, and I do not reside in any of the cities mentioned. This raises serious concerns that Rover is not following its own contractual terms. I have formally denied permission to be added to this program through customer service. I was promised an update within 24–72 hours, no update followed. Update April 3: After a week of trying to resolve this with customer service, they still refuse to provide the requested information or documentation regarding this change, which raises serious concerns about transparency and their handling of customer agreements.

Rover made it easy for me to find a qualified pet sitter in my area.

So glad to have the available in finding a sitter. Very pleased with their sitter and service.

Highly recommend they keep me updated on every check-in and check out. Our experience has been wonderful and we love our Rover Sitter

The Ease and convenience of scheduling with qualified dog sitters. The communication is efficient and all sitters respond promptly! A great service for many types of dog parent needs.

Our Rover home had asked us after booking if it would be okay to book another dog with our two. We said we preferred she have only our dogs and she assured us she wouldn’t have any other dogs staying during our dogs stay. When we arrived at drop off, there was a dog locked in the basement barking. After questioning her, she admitted it was the dog she said she wouldn’t be watching that was hidden in the basement, and she told us it would be locked downstairs the entire time our dogs stayed with her. We were extremely concerned that our dogs may also be locked up to separate from other dogs. We scheduled to drop our dogs off at 7pm and we were planning to leave at 5am the next morning. My husband and I hesitantly left our dogs but were super uncomfortable. We went back within 20 minutes to pick them up, knowing we may need to cancel our trip. We dropped off at 7pm and picked up by 8pm. Our dogs are family and we were uncomfortable knowing our rover home lied to us. In addition, her home was very dirty during drop off (poop and pee all over). While we understand that accidents happen, we were concerned about our young dog picking up bad habits and having accidents in the house after staying in a dirty environment. After cancelling and receiving a refund, Kristin reached out to me via Facebook messenger. She mentioned her daughter and my son going to school together, and it made me very uncomfortable. We’ve always appreciated Rover using local homes for our dogs to stay in, but I feel like this situation has crossed a line. I’m concerned about the negative messages I’ve reviewed and truly upset with the feedback I’ve gotten.

Easy to hire a professional, careing sitter for my dog.