Excellent
Based on 35,369 reviews
Rover.com | Pet Sitting4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
35,369 approved reviews, newest moderated first
Colleen
My experience was great! It was an easy process from start to finish. I loved getting pictures and updates throughout the day. It’s so nice to find a trusted sitter while traveling out of town. Rover is the perfect fit for me and my dog:)
Danielle T.
Really disappointing! We are new to Rover and have started looking after a few dogs. Unfortunately one of the dogs got out from our property. My husband did get the dog back. He told Rover and the owner straight away. Our account was suspended for investigation and then opened back up. We assumed all was well and have been doing more meet ups and made a few bookings. Suddenly our account was cancelled today. We are not allowed to appeal. We have no way of apologising or communicating with the owners who had already booked. We have no idea why our account has been cancelled. The communication from Rover has been really poor. The owners of the dog who got out had been fine and was grateful for my husband’s open and honesty. They also said the dog had done it before but had failed to tell us before their stay. (Something we learnt from and have since checked with every other dog owner). We feel we have been treated really badly. We have had no negative reviews or complaints. Rover is supposed to do a two strike rule but this is our first strike. We do not feel that this sort of thing will lead to people using the app being open and honest. If people know that if a dog gets off the lead or gets out the property just once then you will get banned who is going to tell Rover? When actually incidents like this make you better as you learn and make sure it never happens again!! I feel that Rover need to improve their communication and if an account is still under review then communicate this as it would have meant we would have held off making any more bookings until we were sure we were clear.
Reply from Rover.com | Pet SittingApr 2, 2026
Hi Danielle, we appreciate your feedback, and we're sorry to hear that this was your experience with Rover. Our 24/7 Trust and Safety team can be reached at (888) 727-1140 for any questions you may have. Please don't hesitate to reach out. -Brittney
customer Tammy T.
This was my second Rover sitter. I have been able to arrange “meet & greets” and see the interaction between the sitter and my dog. It gives an added reassurance that he will be fine while in their care. I love this service.
Carrie C.
I have consistently had great experiences with my pet sitters, now in two different states. I am very grateful for the service.
Karen
Found a great dog walker on Rover. Com within mounts of opening the app. Highly recommend the ease of using Rover!
Mickey
No complaints about anything. It was super easy to find a walker, notifications after our dog came back, changes could be made easily. This was the first time we needed a dog walker, and it was a delightful experience. Our walker, Dawn, couldn’t have been nicer and Stitch loved her, she even brought a him a stuffie. All in all the experience was delightful.
Latrese T.
This was my third time around and my first and third experience with a sitter were great. I had a bad experience with the second sitter. She mistreated my dogs and didn't follow the instructions given.
Barb
They were quick very efficient. The Dogsitter Anna was phenomenal the communication was clear and concise. Also with having someone to vet the sitters gave peace of mind.
