Rover.com | Pet SittingReviews of rover.com

My pet sitter Abby was fantastic. She did everything I asked & everything she said she would do. Abby kept us informed & sent great pictures every visit. This was my first time using Rover & I am 5-star happy with everything.

Worst case scenario. Came home to my dog locked in a crate filled with piss and dog feces all over my house. Don’t think the sitter ever came to my house twice out of five days . Rover doesn’t care what I say. States if it isn’t on video he took care of my dog as contracted to. Furniture in the house ruined. My dog terrified. Stated he would get water to my chickens. They didn’t have a drop of water. Rover will hire Anyone. Where do the reviews come from? Do not use rover. Do not waste a minute of time researching. Rover is a horrible company. Who takes no accountable for their sitters. Sitters damage to pets. Damage to the house. I have never had a worse experience trying to talk to incompetent customer service agents. Rover takes no accountability for their staff. All a sudden they have no way to reach the person. No way to reimburse me for any of the damages. This is a complete hoax. They care about what. Their pocket. They do not care about customers. They do not care if damage is done. They do not care that their staff is incompetent. It is all a lie and a facade. Don’t do business with these people or come home like I did to all 3 of my exterior doors wide open and unlocked. Piss smelling house. Piles of poop on or floor. These is absurd that this company can still operate under these false pretenses

The sitter was very personable

I like Rover because you can message a potential sitter without a paid subscription. The Rover app is user friendly

We found our perfect sitter, Jasmine is absolutely amazing !

There is no phone number for customer service and they don't respond back to emails. the sitter was late 2 hours, she was supposed to be there at 6:00 but slept in and showed up at 8:00. she did not follow the instruction on my dog's treats. I tipped her $40 cash and $40 on credit card, she never said thank you.

The site provides great information on pet sitters and makes booking easy.

Over the past 18 months, I have worked as a pet sitter through Rover. Unfortunately, my experience has led me to conclude that the company does not provide adequate support for pet sitters. I have encountered numerous instances where support was lacking, which has been disappointing. In my view, Rover appears to prioritise its role as a revenue-generating platform, sometimes at the expense of the well-being of both pet sitters and pet owners. Owned by the US’ biggest asset management company. The current process does not reflect the level of due-diligence expected, and trained animal professionals may find the platform’s terms and conditions overly restrictive. This will result in experienced sitters leaving the platform, while less experienced individuals are favoured. Despite multiple requests for support, I have found customer services to be largely unresponsive. Additionally, Rover’s policies and the Rover Guarantee seem primarily designed to protect pet owners, with less emphasis on safeguarding pet sitters. A more balanced approach would better recognise the unpredictable nature of working with animals and provide appropriate protections for both Pet Sitter and Pet Owner. In my opinion, as someone who owns dogs, has used the Rover platform as a Pet Sitter and Pet Owner I would NOT recommend. Please go back to using independent , insured pet sitters who will provide a greater peace of mind for attention to detail and protection. Additionally, to reply to Rover's comment below...I have wasted hours of my time talking to Rover's support teams, including the Trust & Safety Team who offer no help or solutions.