Great
Based on 713 reviews
R.S. Hughes4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
R.S. Hughes (rshughes.com) has 713 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
713 approved reviews, newest moderated first
Lynne
Great Customer Service for a special order
Reply from R.S. HughesDec 26, 2023
Hello Lynne, We are glad to hear you received great customer service for a special order. Thank you! R.S. Hughes Customer Solutions Team
DK W.
I completed and paid for an order. It was subsequently canceled with no explanation. Edited with more info: - 11/21: Order was placed and confirmed - 11/22: Order was canceled. No explanation
Reply from R.S. HughesDec 22, 2023
Hey White Peak Industrial, I'm looking into this for you. Apologies first of all for your experience. I have reached out to the warehouse that was handling your order for more details and I'll follow up with you about this when I have heard back from them regarding the unexpected cancellation of your order. We do our best to notify customers of changes to delivery or fulfillment times, but we don't always hit the mark. You have our apologies for that. Thanks for taking the time to leave us a review. R.S. Hughes Customer Solutions Team edit: WP Industrial, I spoke with a Team Member, at the warehouse that accepted your order originally, whom clarified that this order was cancelled due to a discrepancy between the billing address and payment method's address. Our records show that attempts were made to contact you, by phone, to rectify this issue. In such a case, if we are unable to reach the customer within the course of a business week, it is our policy to cancel the order as it is common place for fraudulent orders to have mismatched payment methods and address. Once again, I apologize, because your legitimate order was caught in the crossfire of our policy to safeguard against false orders. In your review you commented that you completed and paid for your order, please double check your payment methods bank statement, as your card should not have been charged in this case. If it has been charged, we will of course help to process a refund for you. Thank you for contacting us here, once again, I'm very sorry that your order was not completed as you expected. We are available to discuss this issue further at [email protected]. -R.S. Hughes Customer Service Team
David
R S Hughes is easy to work with. I was able to call and talk to a live person without going through a long phone menu.
Reply from R.S. HughesDec 22, 2023
Thanks for leaving us a review, David!
Carl
Website is easily to navigate and order. Customer service is very good. When the product I order was not available locally, I was immediately contacted and was updated with new shipping information from another location. Great customer service
Reply from R.S. HughesDec 22, 2023
Thanks Carl, glad you appreciate our customer service. It's what has kept us in business for the last 70 years.
CYNTHIA S.
Nicholas Johnston was a pleasure to work with! There was a little error in ordering and when I brought it to his attention he immediately took the reigns and got it fixed, pronto! As a business owner myself, I really appreciate when a company takes responsibility and stands behind their products and offers excellent customer service. Well done!
Reply from R.S. HughesDec 22, 2023
We'll pass your feedback along to Nick Johnston! Thanks for taking the time to leave us your positive remarks. R.S. Hughes Customer Solutions Team
Norma
Their website is very people friendly. It is easy to maneuver around. Once you have ordered what you need there is a quick response verifying your order.
Reply from R.S. HughesDec 21, 2023
Hello Norma, Nice to hear our website was easy for you to navigate! We value your feedback and look forward to your future business. R.S. Hughes Customer Solutions Team
Lance
They had exactly what I needed and they delivered it on time and correctly. Will definitely buy from them again!
Reply from R.S. HughesDec 20, 2023
Hello Lance, We are glad to hear we have earned your business! Our goal is to continue meeting your expectations. Please reach out if you ever encounter any issues. R.S. Hughes Customer Solutions Team
Yvonne
prices are great and your web-site easy to get around. Customer service is very helpful.
Reply from R.S. HughesDec 20, 2023
Hello Yvonne, Thank you for the review! We are thrilled to hear our website was easy to navigate and that you received helpful customer service. R.S. Hughes Customer Solutions Team
