Great
Based on 713 reviews
R.S. Hughes4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
R.S. Hughes (rshughes.com) has 713 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
713 approved reviews, newest moderated first
Renita
Easy to order online and prompt shipping.
Reply from R.S. HughesJan 3, 2024
Hello Renita, We are happy to hear it was easy for you to order online and that you experienced prompt shipping. We look forward to working with you again. Thank you! R.S. Hughes Customer Solutions Team
David
Quality product delivered as promised.
Reply from R.S. HughesJan 3, 2024
Hello David, Thank you for leaving us a review! We are happy your order was fulfilled as expected. If you ever have any questions or concerns please feel free to reach out. R.S. Hughes Customer Solutions Team
AL
The customer service was excellent, but I cannot give a five-star rating because the company sold me an item that was already out of stock at the time of purchase. The customer rep. was able to track down the item that I was looking for.
Reply from R.S. HughesJan 3, 2024
Hello, Thank you for the review and for the honest feedback. We value your business and hope to serve you again. R.S. Hughes Customer Solutions Team
Claudio L.
Realice la primera compra con ustedes y los productos no estaban disponibles. De parte de la compañía recibí una explicación y la devolución del dinero, Han pasado semanas y siguen ofreciendo los productos a través de su página web y estos ya no existen. Primera compra. Muy mala experiencia.
Reply from R.S. HughesJan 3, 2024
Hola Claudio, Lamentamos saber que no disfrutó de su primera experiencia de compra con R.S. Hughes. Nos disculpamos por no tener los artículos que necesitaba disponibles. Revisaremos su pedido para asegurarnos de que esos artículos estén marcados como descontinuados en nuestro sitio de web. Gracias por compartir sus comentarios. Por favor, avísenos si tiene alguna preocupación adicional. Gracias, R.S. Hughes Solutions Team
Travis
I placed my order and a few days later it was cancelled by RS Hughes and I only got an email. No further details, no phone call. I was waiting for this material and needed it. Thank goodness Grainger was there to pick up Hughes slack.
Reply from R.S. HughesJan 3, 2024
Hello Travis, Thank you for sharing your most recent purchase experience with R.S. Hughes. We are sorry to hear your order was cancelled with no explanation. We have reached out to your local branch for clarification. We will be in contact soon. R.S. Hughes Customer Solutions Team Update: Hello Travis, We heard back from your local branch. Your order was cancelled because the vendor no longer carried the item you requested. Our customer service rep advised she suggested an alternative item but did not hear back from you. We apologize for any inconvenience you may have experienced. Please let us know if you have any additional concerns. R.S. Hughes Customer Solutions Team
Katie S.
User friendly, timely response, reliable
Reply from R.S. HughesJan 3, 2024
Hello Katie, Thank you for sharing your online experience with R.S. Hughes! We appreciate the review and look forward to serving you again. R.S. Hughes Customer Solutions Team
ISABEL
The selection was really easy and for the items that were not available I had quick and friendly advice to satisfy my needs. They also have a wide variety of products
Reply from R.S. HughesDec 27, 2023
Hello Isabel, Thank you for the feedback! We are glad to hear you received the expertise you needed. We hope to serve you again. R.S. Hughes Customer Solutions Team
Sandy
I didn't have a bad experience but I've not received what I ordered either. I know it will delayed I was made aware of that.
Reply from R.S. HughesDec 27, 2023
Hello Sandy, We apologize for the delay in delivering your order. The item you purchased was in high demand during the holiday season, leading to an extended backorder. We sincerely apologize for the inconvenience this may have caused. We appreciate the review and the feedback. Thank you, R.S. Hughes Customer Solutions Team
