Great
Based on 713 reviews
R.S. Hughes4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
R.S. Hughes (rshughes.com) has 713 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
713 approved reviews, newest moderated first
Joe R.
I alway get good service from Lisa your inside sales and John you outside sales rep. No problems at all
Reply from R.S. HughesOct 20, 2020
Lisa and John are great, aren't they? We are glad everything is going well! Thank you for the feedback!
JB S.
I have received prompt service and deliveries at very reasonable prices. I have been updated on delivery dates for any non-stock or out of stock items. I have found the website to be easy to navigate, and track previously ordered items. The salesperson has also kept me informed of new products or any pricing changes that are coming.
Reply from R.S. HughesOct 20, 2020
JB, Thank you for your review! We strive to provide the most accurate information and glad that our service and web site meet your needs. As you know, let us know how we can help you in the future!
Shelley C.
Friendly staff, but better communication needed. Good products and would recommend this company.
Reply from R.S. HughesOct 20, 2020
Shelley, Thank you for your review! We are glad our staff is friendly! We will have one of your local R.S. Hughes branch members reach out to you to figure out how to close the gap in communication. Thank you for the praise!
Robert
RS Hughes is quick to respond and get us the materials we need in a very timely manner. They are a great partner to have.
Reply from R.S. HughesOct 20, 2020
Thank you, Robert, this means a lot! We appreciate the feedback on our service!
Gina D.
I ordered online and when I didn't see a shipping preference I needed - I called and they helped me immediately set us up for a pickup!
Reply from R.S. HughesOct 20, 2020
Gina, We appreciate the review! Glad you gave us a call, so we could meet your needs better! Feel free to call us at any time: 1-877-774-8443
Emmanuel W.
Making a purchase on the R.S. Hughes website is so easy as the site design makes it so easy to navigate. There is always a personal email from the sales people confirming the order and shipping information.
Reply from R.S. HughesOct 20, 2020
Thank you, Emmanuel! We appreciate your feedback. I will pass this praise along to our web team and sales team. Thank you!
Charlie
I am completely dissatisfied After switching to R.S. Hughes as our primary vendor for abrasive material, we found that our salesman overstated your buying power and "deep discounts" and are able to find EVERY product for less money elsewhere. We have seen a considerable increase in pricing (between 80%-230%) for almost every product we order, which is darn near criminal. We are finding alternatives to R.S. Hughes with better service and WAY better pricing. ***UPDATE**** After placing this review, I was contacted within hours by a member of the R.S. Hughes staff and my sales representative. All parties were quick to work with me to resolve the issues at hand. After meeting with my sales rep. in person we were able to come to an agreement and I have to say that I am very impressed how serious R.S. Hughes takes their reviews and reputation. I am here to say that I will continue doing business with R.S. Hughes because they are one the few companies out there that truly understands what service is about. While their pricing may be higher on some items, the service makes up for it by leaps and bounds!! I can honestly say I am completely satisfied!
Reply from R.S. HughesOct 29, 2020
Charlie, We are very sorry to hear this. We are going to have our Inside Sales Manager from our Seattle Branch reach out to you, to figure out a resolution to this issue for you. Please know we never want our customers feeling this way! We will be in contact soon! **UPDATE** We are so glad we got the opportunity to speak to you in person about the issues! We always want our customers to know that we will do all that is in our power to assist them. We do understand that situations arise, but we always want to work through them, to get the best possible outcome! Please reach out to us if you need anything, we are here to assist you! We really appreciate the opportunity to make things right for you! Thank you!
Stanford Sign and A.
You have a good website but sometimes unable to order items we normally get on it due to covid shortages. However my local Rep. Sara Caiozzo is always helpful and a real resource. Her great customer service is why I have used R S Hughes over other comparable suppliers.
Reply from R.S. HughesOct 20, 2020
Thank you for your feedback Stanford Sign and Awning! Sara Caiozzo is really helpful, isn't she! We agree with you, she is on top of it for Customer Service! We will pass this along to her!
