Run-ChickenReviews of run-chicken.com

Reply from Run-ChickenJul 8, 2025

Thank you for your feedback, and we're truly sorry the product arrived damaged, that’s never the experience we want for anyone. We understand the process felt extensive, but in cases like this we do need to collect certain information to ensure the issue is properly identified and resolved ,both for you and for us. While it may take a bit of time, we did follow through and provided a replacement in the end, aiming for a resolution that was in your best interest. We appreciate your patience and the opportunity to make it right. Warm regards, wishing you a nice day

Reply from Run-ChickenJul 8, 2025

Thank you very much for your honest feedback. We’re sorry to hear the feeder didn’t meet your expectations in these specific areas. The Bluetooth connection does indeed have a limited range, and we understand that can be frustrating depending on how you intended to use it. We also appreciate you pointing out the issue with the gap in the front panel—this kind of input helps us evaluate how the product performs in real-world settings. We’re glad to hear the automatic opening and closing feature is working well for you. If you'd like to share more details or suggestions, feel free to reach out to us at [email protected]. Wishing you a nice day

Reply from Run-ChickenJul 8, 2025

Thank you very much for taking the time to share your experience. We're really glad to hear the installation went smoothly and that the door and app are working well for you. We appreciate the note about the obstruction issue and are glad it was easily resolved. Your feedback is helpful and valued. Thank you again and wishing you a nice day

Reply from Run-ChickenJul 4, 2025

Hello, We’re truly sorry to hear about your experience and the frustration this situation has caused. Please know that we take feedback like yours seriously, as we are always working to improve both our products and customer support process. Our goal is never to make things difficult, but to carefully troubleshoot each case to fully understand the issue and find the best solution. We regret if this process has felt overwhelming or unhelpful in your case. We completely understand your disappointment. As we check with our team, we can confirm that your case is currently under review. We sincerely appreciate you as a customer and hope we’ll have the chance to regain your trust. Kind regards

Reply from Run-ChickenJul 3, 2025

Hello, Thank you for taking the time to write us a review. 🐔☀️ Wishing you a wonderful day!

Reply from Run-ChickenJul 4, 2025

Hello, We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. We understand how disappointing it is to face issues, especially after a firmware update. Please know that we always stand behind our warranty policy and we’re committed to resolving cases when all the necessary information is provided. Our request for videos and details is simply to fully understand the issue and ensure we offer the correct solution. If you’re willing, we would be happy to prioritize your case. Please reach out to us directly at [email protected] with your order number or case details so we can assist you as quickly as possible. Thank you for your feedback and we hope to make this right. Kind regards

Reply from Run-ChickenJul 4, 2025

Hello, We’re sorry to hear about your experience and the frustration caused by this situation. We’ve carefully reviewed our records but were unable to locate your specific case based on the information provided here. Please know that we take all warranty cases seriously, and our request for photos and videos is part of our standard process to fully understand the issue and provide the most effective solution as quickly as possible. This helps us resolving the issue properly. If you’re open to it, we kindly ask you to contact us again at [email protected] with your case details or order number so we can review your case promptly and assist you further. Thank you for your feedback. Kind regards

Reply from Run-ChickenJul 2, 2025

Thank you so much for your wonderful review! We're thrilled to hear that we could quickly resolve the issue with your BT80 door and that you're happy with our service. Providing quality and great customer care is always our priority. We truly appreciate your recommendation! If you ever need anything else, we're here to help. 🐔🚪😊