RunpodReviews of runpod.io

Reply from RunpodAug 28, 2025

Hey Bob, Thank you so much for the 5-star review! We're really glad to hear that you find the service simple and efficient to use. It's great to know that the flexibility to spin up and down a pod as needed is helping you manage costs while getting your work done efficiently. We designed RunPod with exactly this kind of use case in mind, and it's awesome to see it working well for you! If you ever have suggestions for improvements or run into any issues, don’t hesitate to reach out to our support team. We’re always here to help. Best Regards, Runpod

Reply from RunpodAug 28, 2025

Hey there, Thank you for the fantastic 5-star review! We’re thrilled to hear that you're enjoying stellar performance with RunPod and that our support team was able to resolve the network volume issue quickly. It's always our goal to ensure things run smoothly, and when they don’t, to step in fast and effectively, so it’s great to hear that reflected in your experience. Thanks again for recommending us. We truly appreciate your support! Best Regards, Runpod

Reply from RunpodAug 25, 2025

Hi there, Thank you for taking the time to share your feedback with us. We truly appreciate your honesty and understand your frustration regarding the documentation. You're absolutely right and clear. Up-to-date documentation is essential, especially when working with something as complex as cloud GPU rentals. While we do our best to keep everything updated, we acknowledge that there are areas where improvements are needed, and your feedback highlights exactly that. We’d love to better understand the specific gaps or unclear areas you’ve encountered so we can prioritize improvements. Please feel free to reach out to our support team at [email protected] with details about the documentation you found lacking or confusing—whether it's related to Docker, ComfyUI, or anything else. Your input can directly help us refine and expand our resources for all users, especially those newer to the platform. That said, we're glad to hear that once things are up and running, the service performs well for you. We’re here to help you get to that point faster and with less frustration in the future. Looking forward to hearing from you so we can assist further. Best Regards, Runpod

Reply from RunpodAug 25, 2025

Hi there, Thank you so much for the kind words! We're thrilled to hear you're enjoying the platform. If you ever have suggestions, questions, or need assistance, feel free to reach out, we're always here to help you make the most of your experience. Best Regards, Runpod

Reply from RunpodAug 25, 2025

Hi there, Thank you for sharing your feedback, and we're sorry to hear about the frustration you've experienced. When you shut down a pod, it releases the GPU back into the pool, which is why you're only billed for idle storage. This is by design to help manage resources more efficiently. However, if the specific GPU you're trying to use is in high demand at the time you attempt to restart your pod, it may not be immediately available. This can result in the pod starting without a GPU. To avoid this, we recommend checking GPU availability across different regions. Often, selecting an alternate region can help you access the GPU you need without delay. If you're still unable to secure a GPU or if you have specific requirements, our support team is happy to help. Please feel free to contact us directly at [email protected], and we’ll work with you to find the best possible solution. Regards, Runpod

Reply from RunpodAug 25, 2025

Hi there, Thank you for the great review and for highlighting what you liked about the platform! We're glad to hear you're enjoying the UI, the instant access to GPUs, and the overall experience. We appreciate your note about certain templates causing container issues, this is valuable feedback. If you come across any specific templates with problems, please feel free to report them or reach out to our support team at [email protected]. We’re always working to improve reliability and would be happy to investigate and fix any issues you’ve encountered. Thanks again for your support! Best Regards, Runpod

Reply from RunpodAug 14, 2025

Hi there, Thanks for sharing your feedback. We understand your frustration around the serverless setup and the issues you encountered with the unsupported model. We noticed that you had reached out to our support team and seemed satisfied with the assistance provided—glad we could help! To make the serverless setup smoother, we highly recommend going through our documentation, as it covers key steps and best practices that can save you valuable time. The service interruptions you experienced were due to the use of an unsupported model. To avoid similar issues, please ensure you're selecting models from our list of supported options. If you're ever unsure or need help choosing or setting up your model, don't hesitate to contact our support team—we're always here to help you get everything running smoothly. Best Regards, RunPod

Reply from RunpodAug 14, 2025

Hi there, Thank you so much for the amazing 5-star review! We’re thrilled to hear that you’re enjoying your RunPod experience, especially leveraging the power of the RTX 5090 GPUs for your model training. It’s great to know that everything, from the performance and pricing to the ease of use with VS Code and remote SSH, has met your expectations. We’re just as excited to have you on board, and we appreciate your kind words. If you ever need any assistance or have suggestions, feel free to reach out. We’re here to support your journey! Best Regards, RunPod Support Team