RunpodReviews of runpod.io

Reply from RunpodApr 11, 2025

Thank you so much for the fantastic feedback! We're thrilled to hear that you've found our GPU pricing competitive and our customer support responsive. It’s great to know that our platform has supported your diverse use cass, and that your support tickets have been handled promptly. Your experience reflects exactly what we strive to deliver: high-performance resources backed by a support team that’s quick and reliable. We truly appreciate your continued trust in RunPod! Best Regards, RunPod Support Team

Reply from RunpodApr 11, 2025

Thank you so much for your kind and thoughtful feedback! We're delighted to hear that RunPod has been helpful in your research and that you find the platform user-friendly, fast, and convenient—those are key priorities for us. We also really appreciate you bringing up the challenge with adding funds using prepaid cards. We support it if the needed agreement is in place and you want to commit more than $5000. Email us at [email protected] if you need further assistance on this. Thanks again for being a part of the RunPod community—we’re here to support your research journey! Best Regards, RunPod Support Team

Reply from RunpodApr 11, 2025

Thank you for sharing your experience and valuable feedback. We’re glad to hear that you find the cost appropriate—affordability is one of our core goals. However, we're sorry to hear about the issues you've encountered: TensorFlow Not Detecting GPU That definitely shouldn't be happening. It's possible that certain containers or driver configurations are impacting GPU recognition by TensorFlow. If this continues, we’d love to take a closer look at the specific pod or setup you’re using—please don’t hesitate to reach out to support at [email protected] with the pod ID so we can investigate and help find a more stable solution. Slow Built-In Dropbox Sync We appreciate you pointing this out. We’re aware that sync speed can vary and are continuously working on improving data transfer performance, including for integrations like Dropbox. Your feedback helps highlight where we can focus our efforts. Thank you again for your input—it helps us improve and better support your projects. Best Regards, RunPod Support Team

Reply from RunpodApr 11, 2025

Thank you for the kind words! We’re thrilled to hear that Roman was able to assist you effectively and ensure your issue was resolved. We'll make sure your praise reaches him—it’s always encouraging for our team to know their efforts are making a positive impact. If you need anything else, we’re always here to help! Best Regards, RunPod Support Team

Reply from RunpodApr 11, 2025

Thank you for the thoughtful and constructive feedback! We're glad to hear you're enjoying the clean user interface, great features, and reliable service—that's exactly the kind of experience we strive to deliver! Your suggestions for improvement are incredibly valuable: 1. Ability to Increase System RAM We completely understand the need for more flexibility with system RAM. It’s frustrating when the only option is a significantly larger (and often unavailable) instance, or having to add a GPU that your workload doesn’t even use. We'll share this feedback with our infrastructure team to explore better memory scaling options that don’t unnecessarily inflate costs. 2. CPU-Only Instances in All Regions You're absolutely right—making CPU-only instances available more broadly would make it much easier and more cost-efficient to handle tasks that don’t require a GPU. This is a sensible improvement, and we appreciate you pointing it out. Rest assured, your feedback has reached our infra and engineering teams now. Thank you again for helping us improve. We're here to grow with your needs, and your input helps drive those changes. Best Regards, RunPod Support Team

Reply from RunpodApr 11, 2025

Thank you so much for your kind words! We're really happy to hear that you received the support you needed for your product issue and that our team could guide you through the project modifications. Providing helpful and accurate assistance is always our priority, and it’s great to know we were able to support you effectively. If there's anything more we can do to assist you moving forward, we're just a message away! Best Regards, RunPod Support Team

Reply from RunpodApr 11, 2025

Thank you for your great feedback! We're so glad to hear that you find it easy to set up containers and run your scripts or experiments on RunPod. It’s awesome to know our support team has been responsive during the weekdays and that our GPU pricing meets your needs. Affordability and ease of use are key pillars for us, so your experience reflects exactly what we aim to deliver. Thanks again for choosing RunPod! Best Regards, RunPod Support Team

Reply from RunpodApr 11, 2025

Thank you for the amazing feedback! We’re thrilled to hear that RunPod has exceeded your expectations and that our fast performance, simple deployment process, and well-designed APIs have positively impacted your workflow. Reliability and ease of use are exactly what we strive for, so knowing we’ve hit the mark for you is incredibly rewarding. Your support means a lot to us, and we’re here whenever you need us. Best Regards, RunPod Support Team