samsungpartsusa.com Reviews | Read Customer Reviews of samsungpartsusa.com

samsungpartsusa.com Reviews | Read Customer Reviews of samsungpartsusa.com

samsungpartsusa.com reviews

95 approved reviews, newest moderated first

Shaylan H.
Oct 24, 2026
Came super quick and works perfectly
Came super quick and works perfectly! Just wish it wasn’t so expensive
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UCCELLO, F.
Oct 23, 2026
Waited 4 months for the part and cNe…
Waited 4 months for the part and cNe damaged. Filled out the claim and no refund or communications since.
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Ramon R.
Oct 23, 2026
Samsung take a very long time to send…
Samsung take a very long time to send the part out.
Reply from samsungpartsusa.comOct 23, 2026
Hello, We’re sorry for the long wait for your Samsung part. We understand how frustrating delays can be and appreciate your patience.
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Lawrence C.
Oct 23, 2026
Door Gasket
Easy to install however much to expensive
Reply from samsungpartsusa.comOct 23, 2026
Hello, Thank you for your feedback. We’re glad the door gasket was easy to install, and we understand your concern about the price. Our pricing reflects the value of genuine OEM parts, and we strive to align with the manufacturer’s suggested retail pricing. Additionally, our prices take into account the ongoing costs of maintaining a reliable website and providing access to knowledgeable customer service representatives who are here to support you with any questions or concerns. We appreciate your business and the opportunity to hear your feedback.
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David De la C.
Oct 23, 2026
Spent the wrong part
Spent the wrong part. TWICE.
Reply from samsungpartsusa.comOct 23, 2026
Hello, We’re sorry you received the wrong part twice. We understand how frustrating this is. Please reach out to our customer service team to set up a return.
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William P.
Oct 23, 2026
Support & Customer service failure
Customer service totally failed. The part I ordered was delayed and back ordered. After one month, I contacted Samsungpartusa and asked about the part. They offered a refund but I decided to wait. When the part finally shipped (the day after I asked about the delay), the order was incomplete. Support was not fully reading my emails and looking at the photos I provided and was asking me for information I had already provided. They then initiated a refund without asking me if I wanted a refund or a replacement. The refund was less than half the amount I was charged. I had to get back to them to get the rest of the money back. From a customer service point of view it was a total failure.
Reply from samsungpartsusa.comOct 23, 2026
Hello, We are deeply sorry for the frustration and time this experience cost you. You patiently waited a month and chose to give us more time, only to receive an incomplete order. Having to repeat information you had already provided, including photos, understandably left you feeling unheard. We then added to that frustration by issuing a refund without asking whether you preferred a replacement, and by initially refunding less than half of what you paid. You should never have had to contact us again to receive the rest of your money. We let you down at several points, and we take responsibility for that. You deserved careful attention, clear communication, and a resolution that respected your wishes. We sincerely apologize for failing to provide that care and for giving you so many reasons to lose confidence in us.
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Larry M.
Oct 23, 2026
Best Remote …
Samsung made a great choice in using this type remote. This was the second time I have ordered replacement remotes. Once due to multiple drops, the other because my dog thought it would be cute if he stole it in front of the grandkids and chewed it. That being said, these remotes are truly great and work with multiple sansung tvs.
Reply from samsungpartsusa.comOct 23, 2026
Hello, Thank you for your continued support! We’re glad the replacement remotes work so well with your Samsung TVs. It sounds like your dog gave the last one quite the sendoff! We appreciate you choosing us again and hope this remote stays safely out of reach of curious paws.
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Gabrielle D.
Oct 22, 2026
Don't make multiple small shipments
Ordering is easy enough however I every time I order the quantity is shipped broken up. It would be preferred to receive the order complete even it meant it was delayed for a few days or even a week due to a backorder. Rather than receiveing multiple shipments of small 1-9-3 pc shipments.
Reply from samsungpartsusa.comOct 23, 2026
Hello, Thank you for your feedback. We understand that receiving several small shipments can be inconvenient and that you would prefer to wait for one complete delivery. We ship items separately to get orders to our customers sooner, as all items for an order are not always stocked at the same warehouse. We appreciate your suggestion to offer the option of waiting for a complete shipment and will share it with our team.
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