Excellent
Based on 425 reviews
SawBlade.com4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sawblade.com, based in Houston, Texas, is the internet's premier supplier of Band Saw Blades. We pride ourselves on offering the highest quality products and unparalleled service in the industry. With a comprehensive selection of Band Saw Blades and Parts, we're revolutionizing the way these essential tools are manufactured and distributed.All our blades are custom-welded, testament to our dedication to quality. We fully understand the time-sensitive nature of your professional and industrial projects, hence we ensure same-day shipping for all orders placed before 3 PM. Whether you're working on a home project or managing large-scale industrial operations, our commitment is to provide you with the most cost-effective, high-performance sawing solution.
SawBlade.com (sawblade.com) has 425 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
425 approved reviews, newest moderated first
Ralph J.
I had a problem and you fixed it, thanks
Reply from SawBlade.comAug 11, 2023
Thank you for your positive comment! Ensuring our customers can get back to work without long downtimes is a priority for us. If you ever need assistance again in the future, just let us know.
Cambiz
I ordered two band saw blades, but I miscalculated their length, resulting in them being one inch longer than necessary. As a result, they were very loose. The saw blade support team was extremely helpful and provided me with instructions to return the blades for adjustment. It took a few days for them to make the necessary adjustments and send the blades back to me, and they did so without charging me any additional fees. I am highly satisfied with their excellent service, and I have decided to order all my future blades from this company.
Reply from SawBlade.comMay 24, 2023
Thank you for your positive review and recommendation of our band saw blades! We appreciate your business and look forward to serving you again.
xx
Paid but never delivered. sawblade.com fail Paid by paypal shows confirmed delivery address. no package from 11/15/2022-11/27/2022 went to website logged in. clicked on order history. UPS tracking number shows delivered to a town name. no address-just a city. does this mean you chucked it out of the truck driving by city hall? or does it mean sawblade.com took my money after they outsourced a blade from china claiming to be made in Houston and never sent my product? Date of experience: November 15, 2022 update; turns out in SPITE of me supplying a shipping address and a billing address-they cant read and sent it to the billing address. which is a PO box. the PO made a GUESS and dropped it off at a house I used to live at. havnt lived there since 2019. **** edit after reply.-updated to 2 stars due to delivery fail after good CS-- After using the online wizard to purchase blades-they turned out to be 2 feet short in length. I was able to reach CS by phone(surprised) and luckily i already had a blade on this new to me used machine. He instructed me on how to measure and i was able to determine length. I asked them to independently confirm but never heard back about that. Through my own research-i did find 1 single website that mentioned my machine with the correct length for me(all others mentioned the 2 foot shorter length) sawblade.com immedieatly got to work replacing my whole order. *however* in spite of me being explicitly clear on the shipping address in my communication-they shipped it to the PO box which is not a shipping location. Lucky i live in a tiny town and they dropped it off... at my old house.... and someone i know lives there who got it to me. lucky for me they know me otherwise-same SNAFU
Reply from SawBlade.comMay 24, 2023
We are sorry for the confusion and inconvenience you've experienced with your order. We want to assure you that all our blades are custom welded right here in Houston, Texas to ensure same-day shipping. It appears there was a mistake in the shipping address, and we sincerely apologize for that. We appreciate your feedback and we're committed to making this right for you. We will investigate this to prevent such issues in the future.
customer
Great Blade. Your chart did not have my Craftsman Band Saw Model.
Reply from SawBlade.comMay 24, 2023
We are glad to hear that you had a positive experience with our blades! Your feedback is appreciated, and we will certainly look into updating our compatibility chart to ensure it covers a broader range of models. Thank you for bringing this to our attention.
Lanny
When I ordered my blade I did not have a clear idea of what I needed. I got a call from Kenneth Oyer ,production manager the next day. We talked about what I was trying to do and he suggested a blade that should fit my needs. I have not used the blade yet, but it looks like it will do the job at hand. Great customer service!
Reply from SawBlade.comMay 19, 2023
We're glad Kenneth was able to assist in finding the right blade for you. Thanks for your positive feedback!
Rick W.
Blades that are the wrong size but guaranteed to work. Absolutely horrible customer service to resolve the issue. Don't waste any time ordering from them unless you like dealing with incompetence that cost you down time and money.
Reply from SawBlade.comMay 24, 2023
We apologize for the confusion and any inconvenience caused. We initially prepared replacement blades for you, but after receiving your request for a refund, we're moving forward with that instead. We sincerely regret the negative experience you've had.
Robert J.
Great communication and good quality blades. Really good, customer service.
Reply from SawBlade.comMay 19, 2023
Thank you for your positive feedback! We look forward to serving you again in the future.
Jason G.
Quality blades, quick service, excellent price.
Reply from SawBlade.comMay 19, 2023
Thank you for choosing us, we look forward to serving you again.
