Reply from Scaling With SystemsNov 18, 2022
Hey David, thanks so much for the message.
We don't have any record of you as a client in our system, can you please email [email protected] ASAP so we can take care of this?
Thank you!
EDIT: Hey David, thanks for your response.
I’ll try to address your concerns.
1. We do not refer to someone who purchased our $39 digital products as a “Client”. A “Client” of ours is someone who works with us on a one-on-one basis and we have a contract together to deliver specific services. So when I said we couldn’t find you as a “Client” that’s because we don’t consider you one (not that we’re not appreciative, that’s just not the language we use).
2. When you first left this review the only information we had on you was “David S”, which we have no record of as a “Client” of ours in our system. That’s why we requested to find out the identity because if you were a “Client’ we wanted to make this right ASAP. Even if you’re not a “Client” we want to make sure we leave everyone better than when they first came to us so we’d work to make it right no matter what, which is why we asked for you to provide more information. Also “David S” is a pretty common name and we have a system with 250,000+ leads in it.
3. We offer a 100%, no questions asked money back guarantee for anyone that buys the $39 product because we want it to be clear that we’re not in that to make money, we actually lose money every time someone purchases it. We have that there to provide value, engage with the prospect, and then if it makes sense discuss working on a more intensive, one-on-one basis as a client.
4. In our experience many business owners are very interested in using this software/service, but I’m sorry if you thought that they would be literally “throwing money at you”. I figured that it would be understood that in order to work with someone you’d have to actually speak to someone, but I will work on adjusting the message so that it doesn’t give off the wrong impression.
5. Also I don’t know where you saw that we will “GIVE” you the software, we talk about “Giving Access To The Software”, which you can’t currently access unless you purchase the $39 product, but I’m not sure anywhere where we say we “GIVE” anything away for free.
6. Finally, this is actually for a product that is under our other company, Remote Integrator Academy, not Scaling With Systems, I’ll drop the link to that here so you can move your review to that company if you’d like. https://www.trustpilot.com/review/remoteintegrators.com
I went ahead and sent you a refund for the $39 for any inconvenience this caused, I know you said you didn’t want it but if you perceived the experience to be this bad I don’t feel right keeping it.
Thanks for your time.
Best,
Ravi