Average
Based on 402 reviews
ScentBox, Inc.3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SCENT BOX is an affordable monthly designer perfume subscription box. A fun way for members to seek out and sample wonderful new designer fragrances each and every month. Receive a month's supply of perfume, cologne, skincare or home fragrance products for a low monthly fee.Every month choose from over 850 designer fragrances, delivered right to your door in our signature keepsake box. More than just perfume. Over 200 other Full-Size fragrance products such as bath & body, candles, skincare, CBD and more. Enjoy awesome new fragrances every month. Expand your fragrance collection at a fraction of the cost.
ScentBox, Inc. (scentbox.com) has 402 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
402 approved reviews, newest moderated first
Tiffany P.
I would leave 0 starts as I never received my product . I bought a subscription for my son as a gift and never received it. The tracking indicates it still hadn't left facility a month later. After a few emails back amd forth I was told they do not refund subscriptions. Don't know if ill ever see the product I paid for. DO NOT FALL FOR THIS SCAM WORST CUSTOMER SERVICE BY A BUSINESS!!
Amy M.
Not great, not horrible. I’ve had my subscription for 6 months & I’ve had issues 2 months out of the 6. Broken sprayer one month & now they are hoping to send me my shipment in 4-5 business days (this will cause it to be very late). Do they not realize that for most people who use this service if there is anything that causes your shipment to be late that means you’re going without perfume? Customer service doesn’t really care. Definitely going to cancel my subscription, just doesn’t seem to be worth the hassle.
Tausha C.
I ordered a scent not on subscription and has been almost a month and no response to emails. Called and had to leave a voicemail. Still showing shipping label created and nothing more!
Tabby
I used to use Scentbird and everything was good. I just didn't use perfume that much so I stopped. I started Scentbox when I saw an ad. First scent smells almost exactly like the second. The label says they are different, I selected different scents for each month. They smell the same, and its not a good scent. My third scent is just hanging out at a shipping warehouse. I reached out the Scentbox to see if they could get any information on what is happening with this package bc its over a week late. They sent me exactly what I had said in a different order. They told me to track the package with X tracking number... I laughed bc I had sent them the same tracking number and mentioned what the tracking said. So thank you for just telling me to do what I already did. I canceled quick and the lost package may or may not get to me.
Eric
Honestly I have never did a review because I feel like it is not needed but the experience I have had with scentbox is outright outrageous. Literally all I can do is laugh with this unorganized company. You’ll pay a high subscription to receive your cologne at the end of the month or even midway the second month. It’s ridiculous. The customer service is terrible. You’re better off going to a service if you want to get cologne because this place is not it whatsoever. Just be prepared to be waiting. FOREVER TO NEVER RECEIVE THE ITEM YOU PURCHASE LOL
Amber T.
I have ordered scentbird for quite some time now to help my boyfriend find a new perfect cologne. In our last order they came in broken, so I contacted them and got an answer within a couple hours. They decided to completely refund my months order for FREE . I am very satisfied with this company and will continue to order from them! Highly recommend them!
OW
Some of the worst customer service that I've had in a long time. I sent an email to cancel my subscription before the cut-off point, but unfortunately, due to a poor internet connection, the email didn't send. I was only alerted to this after the subscription payment was taken out of my account. I emailed them the day after, and was told I could not cancel this month's subscription. This was irritating, but fair enough. However, because I did not pick any scents for the month, I was allocated the editor's picks. I had hoped that, given that the scents have not been shipped, and would not be shipped for another week, they would be lenient enough to let me change. Not only were they unwilling to let me pick my month's scents, but the editor's picks were all from the tier lower than what I was paying for! They were adamant that I could not change my scents, nor would they refund me the difference. Absolutely appalling customer service. In addition, all emails were responded to at least a day after I had sent them. Cannot recommend ScentBox in the slightest.
Alec H.
Fantastic service. The product you receive is perfect. Each scent comes in its own spray tube unlike competitors who just give you one an then every spray has to be put onto the tube. You get a decent amount (8ml) of the scent you choose every month. It really gives you a chance of trying the more expensive scebrs without breaking the bank. Try it. You won't regret it.
