SearchbugReviews of searchbug.com

Reply from SearchbugJun 10, 2024

Dear Mister P, Unfortunately, we're unable to locate your account in our system based on the information provided in the review. To investigate further and understand how we fell short of your expectations, we would greatly appreciate it if you could share your account details or any reference number you might have. If you'd be open to it, we would appreciate the opportunity to investigate the specific inaccuracies you encountered in your report. Perhaps we can offer a solution or a refund depending on the situation. We understand your frustration. It's true that some basic information can be found for free through public records searches or general search engines. However, Searchbug aims to go beyond basic information. Our comprehensive reports combine public records with other private data sources to provide a more in-depth picture. If you'd like to discuss your experience further or if you have any further questions or require additional information about the search conducted, please don't hesitate to contact us directly at (800) 990-2939 or [email protected] Sincerely, Searchbug Support Team

Reply from SearchbugJun 10, 2024

Dear Ryan, Thank you for taking the time to leave such a positive review about Searchbug! We're glad you find it a simple, accurate, and transparent platform for your searches. We put a lot of effort into providing clear, reliable information without any unnecessary bells and whistles. Knowing you appreciate our easy-to-use interface and the accuracy of our results compared to others is very rewarding. We completely understand your frustration with other complicated sites. We strive to be the straightforward option for your search needs. Thank you again for choosing Searchbug. We're committed to continuously improving our services and appreciate your continued support. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Sincerely, Searchbug Support Team

Reply from SearchbugJun 10, 2024

Dear Karl, Wow, your feedback absolutely makes our day! Hearing you call Searchbug "the best search tool there is" is incredibly rewarding. We strive to provide a professional and trustworthy experience, and it thrills us to know we're succeeding. Thank you for recognizing how Searchbug stands out from the crowd. We constantly work towards offering clear, accurate information without resorting to flashy gimmicks. We're so glad you're a Searchbug champion! We truly appreciate your recommendation, and we look forward to helping you with all your future searches. Thank you again for choosing Searchbug. We're committed to continuously improving our services and appreciate your continued support. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Sincerely, Searchbug Support Team

Reply from SearchbugJun 10, 2024

Dear Greer, Thank you so much for the fantastic feedback! We're delighted to hear that you find Searchbug to be such a user-friendly and informative platform. Our team puts a lot of effort into ensuring our website is easy to navigate and that the data we provide is current, accurate, and helpful. Whether you're reconnecting with an old friend or assisting with a professional investigation, we're thrilled that Searchbug can be a valuable tool in your searches. We appreciate you highlighting the affordability and recommending Searchbug so highly. It truly means a lot! Thank you again for choosing Searchbug. We're committed to continuously improving our services and appreciate your continued support. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Sincerely, Searchbug Support Team

Reply from SearchbugJun 10, 2024

Dear Westprint, We're thrilled to hear you've had a great experience so far and that you find our prices fair. It's always encouraging to know new users like you are having success with Searchbug. Our goal is to make searching for information simple and effective, so your positive feedback is much appreciated. Thank you again for choosing Searchbug. We're committed to continuously improving our services and appreciate your continued support. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Sincerely, Searchbug Support Team

Reply from SearchbugJul 9, 2023

Thank you for taking the time to provide feedback. Your honest opinion is greatly appreciated.

Reply from SearchbugJun 21, 2023

Thank you Natasha, for taking the time to share you feedback. We do appreciate it.

Reply from SearchbugJun 6, 2023

Hi Johathan, Thank you for your feedback. We actually pride ourselves on the fact that we are one of the few data providers that allows users to pay as you go. Most of our competitors force users into a subscription. They can do this since they own the data however, it can also get stale which is the part we don't like. Imagine trying to update hundreds of millions or billions of records. It can take a year or longer; by the time you finish updating, you have to start over. Searchbug uses a waterfall of data providers to search and obtain the most recent information on behalf of our customers without forcing them into an expensive monthly subscription. Since we use a variety of data providers, we pay for every search done by a customer. We also have many other costs like most businesses which include administrative, overhead, salaries, benefits, and then our largest expense, buying the data and creating all the algorithms to be able to display it in a nice report for our customers. Believe it or not, the subscription business model is more profitable but we've never liked forcing users into a subscription. We're sorry you don't appreciate our cost effective business model. We do this to help control data costs since our data is sourced from multiple providers to ensure you get the most up-to-date information, so we have to charge for each lookup. Buying Search Tokens ($T) can simplify your charges. You can purchase a a level of $T to include bonus tokens for a discounted rate. Then, when you conduct a lookup you pay with the previously purchased $T and we dedcut them from your balance when information found. If no info is found, there are no charges. Thereby saving money on unnecessary subscriptions and not having to pay for nothing. Since Search Tokens ($T) never expire you won't be charged a monthly subscription fee if you're not using the website, but you can come back whenever you do need information and you can use your previously purchased $T without additional monthly charges. I hope that helps explain why we charge per search and in the end, it saves you money and you get better data.