SeatingmindReviews of seatingmind.com

Ordered a 'Brand New' chair, but was sent a used chair. Ordered deep-carpet casters, showed up with (used) normal casters. Have not heard back from my support email in 3 days.

Cancelled my order after a month of no action. Sent the company multiple emails--no reply. Tried to call and ended up at a voicemail box that was full. Eventually filed a dispute with my credit card company, as the company is at best non-responsive and at worst defunct.

The shopping experience was great. Can't say anything more right now. Googled the chair I wanted and found you. The price was good and am looking forward to getting the chair. I got a used chair of the same type from a friend and it's been amazing. My husband has been having some back issues and wanted to get him one too. So there you have it.

this was possible the worst company i have dealt with in 28 years in business. NO customer service, cheaters!! poor quality and NO way to get anything repaired, they don't answer their phones or their email requests.

Fraudulent seller. Seatingmind and officechairatwork are sister websites. I purchased from both and my experience was terrible. I canceled my order from seatingmind (#51321) and they haven't process a refund yet. I paid through paypal and opened a claim against them. They claim the case is still open and I need to close it before the can refund. I have called paypal several times and they tell me the case has been closed for almost a month now, but seatingmind keeps giving excuses. Today I called paypal once again and paypal decided to reopen the case, and if they don't take action the case will be escalated for fraud. I placed another other at their sister website officechairat work(#34269). The chair arrived, but it did not even match the color combination of the ones showed in the picture. The chair was heavily worn, and not like-new / refurbished as they described. They accepted that ship it back, the chair was delivered to them on Sept 1, but two weeks later I still don't have a refund from them. I didn't realize they were the same business until now, that I am trying to get my money back from both!

The process is slower than what is advertised on the website, even including an add for COVID 19. Once shipped, the chairs arrived quickly. The actual chairs are not as advertised. They were advertised as refurbished grey mesh with black leather seat. The black leather is vinyl, not leather. I was expecting that the leather would have been the original finish when in actuality it was just a poorly fit cover over the original fabric. Fit and finish on this poorly sewn cover is laughable.

The seat I ordered does not hold the height I set. As soon as I sit down, it goes back to the lowest level. That bothers me a lot because the chair is too low to match any desk I have.

The order was placed August 28th, it is now September 10th and I still do not have any shipping confirmation.