Great
Based on 219 reviews
Select Saunas4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Select Saunas is your go-to online retail store for saunas, heaters, and sauna accessories. We offer a hand-picked selection of quality saunas to make your home spa dreams come true. Fantastic customer service, every step of the way – from pre-purchase to post-delivery, as well as remarkable products is what we pride ourselves upon. All purchases include the original manufacturer’s warranty for your peace of mind. We know shopping for a sauna can be an overwhelming and time-consuming process, which is why we're here to answer all your sauna questions and help get the best for you – our goal is to ensure the total success and ease of your home sauna purchase!
Select Saunas (selectsaunas.com) has 219 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
219 approved reviews, newest moderated first
Rob C.
Received quick responses from several staff members. They went above and beyond with reaching out the delivery team to make sure they were in contact with us. Their team provided technical documentation and support when we needed it. Thank you.
Reply from Select SaunasNov 14, 2023
Rob, thank you so much for your kind review! It was our pleasure working with you. Wish you many fantastic years of use from your Huntington sauna. Chris
Steve
I purchased the Madison sauna and absolutely Love it. Mark was fantastic, very helpful. The Sauna shipped quickly, was packed well and the shipping company was excellent, they delivered the sauna right into my garage. The Sauna was a breeze to assemble and I couldnt be happier. Thank you Select Saunas!
Reply from Select SaunasNov 2, 2023
Thank you Steve! Your business and your kind review means the world to us. We're so glad.
Matt M.
Quick shipment, great price. The owner Christoffer was responsive and helpful and so was Mark, the customer service representative. I will be recommending this company and plan to buy here again if I need any sauna accessories in the future.
Reply from Select SaunasNov 1, 2023
Matt, thank you so much for your kind words! We are happy to serve you in the future. Best, Christoffer
GARY L S.
Mark was very helpful during the purchase process. Sauna was delivered very well packed and assembly was easy. One small issue with the LED lights but was quickly resolved by Mark. Replacement was sent and day. Only used the sauna a few times but works great.
Reply from Select SaunasOct 22, 2023
Hi Gary, Thank you for your kind review! I wish you many years of good use from your Auburn sauna. If your sauna needs arise again let us know. Regards, Mark
Camille
The shipping was prompt and delivery was uncomplicated. The product arrived at an excellent time, and the quality is great.
Reply from Select SaunasOct 16, 2023
Thank you so much Camille! Great to hear.
Neil Mc T.
Responsive and clear communication of timeline.
Reply from Select SaunasOct 9, 2023
Hey Neil, thank you so much for your review! It helps us out a ton. Best, Chris
Peter D.
Great customer service.
Reply from Select SaunasSep 26, 2023
Thank you again, Peter. Your reviews really help us out. Enjoy the M3! Best, Chris.
HNS
Select Saunas is a great company as long as you're placing an order. They are very responsive...as long as you're placing an order. Select Sauna will NOT be responsive and a paying customer can expect a total run around when you need troubleshooting or support. I will never recommend this company after spending ungodly amount of money with this company to be ghosted as soon as there is an issue. Find another supplier!
Reply from Select SaunasSep 11, 2023
Hey Noelle, First of all, thank you for your review. Although negative, as an owner I appreciate every bit of feedback. I understand initially hearing you won't be able to return a heater that the home isn't wired for (and therefore can't use) is a bad situation. I also understand the limitations of custom home building and that waiting for contractors to finish up your client's home can be frustrating. I had a long discussion with Mark and looked through your conversations through chat and email. FedEx tracking shows your Drop 9 was delivered on 6/8/23. You contacted us on 8/30/23, 84 days after your Drop 9 was delivered. Understandably our distributor in Illinois refused the return. Returns are allowed up until 30 days after receipt. They pointed to their return policy and effectively said "Nope, it's way past 30 days". Please keep in mind that 30 days is also our policy because we ship direct. This is clearly stated in our return policy on our site. After they refused, Mark called me to see if there was any way we could get this return authorized by our distributor and we both got together to discuss it with our designated rep at the distributor. We mentioned what you said to us to get them to understand your situation. Below is what I tried to make them understand, from your chat with us on Aug 31: 5:21 PM, you wrote: "[...] I can get project manager to send me some [photos] before then. I appreciate your help. 5:21 PM, Mark wrote: "That's fine. I'll do my best to have this exchanged." 5:26 PM, you wrote: "I really appreciate it. I have never been under this amount of stress in my entire life. PM is sending me photos here shortly." After pushing them, especially using what you understandably were stressed about, we managed to get them to make an exception to both our and their policy. I have never experienced a return being authorized 54 days after the 30-day window, so trust me when I say that this was most definitely a rare situation. What surprised me was that you left us such a poor review impacting my company pretty hard. We went above and beyond to exchange your 9 kW Drop to a 6 kW, making us and our partners look past written policies, with countless conversations with them back and forth. In debriefing this situation with Mark, and looking through all communication you had via chat and email, I could not find a single reply that justifies writing "unresponsive" and "ghosting". The one time we did not respond within 5 minutes to your live chat was outside of our business hours. My team and I pride ourselves in helping as best we can and I want to provide the best help possible – that's what I built Select upon. So, please, let me know if there is anything else I can do to make things better for you. FedEx shows a scheduled delivery date for your Drop 6 kW today, Friday 9/15/23, by end of day, estimated between 9:10 AM - 1:10 PM. I am sorry you are not happy with your experience, although it makes me happy that we managed to resolve this and your Drop 9 was exchanged for a 6 kW. I've reached out to discuss this further. All the best, Christoffer Owner
