Select SaunasReviews of selectsaunas.com

Reply from Select SaunasAug 20, 2023

Hey Chris, thank you for the review. I'm sorry to hear you could've been happier with your experience with us. The lead time on the Linear 16 was specified and confirmed with you before we placed the order from Harvia from Finland. The overseas freight to our distributors warehouse is non-trackable, with only an estimated arrival date which is oftentimes quite unpredictable, unfortunately. With that being said, I'm glad that your stove arrived safe and sound, even if it did so later than sooner.

Reply from Select SaunasAug 17, 2023

Thank you Ludvig!

Reply from Select SaunasAug 9, 2023

Thank you Stephen! We look forward to servicing you again :)

Reply from Select SaunasAug 8, 2023

Hi Ashley, thanks so much for your review!

Reply from Select SaunasJul 26, 2023

Thank you Elizabeth, I truly appreciate your positive review. Wish you all the best, Chris

Reply from Select SaunasJul 26, 2023

Hi Geoff, first of all, thank you for writing this review. As the owner, I truly appreciate your review whether positive or negative. Also, thanks for the warm words regarding our responsiveness and nice replies. The pains of running and growing a small business are very real, and unfortunately during a short period about 8 weeks ago our payment provider hit us with a rolling reserve, which means they hold 35% of our funds for 60 days. This has been resolved since then, however I very much regret that this happened to affect you as well. As stated on our site and in our communication to you, the Linear 22 Greenflame stove you ordered does have a lead time as well. This is our note: "Please note: Available on special order directly from Harvia in Finland. Lead time is 30-90 days. This stove [Linear 22 Greenflame] is not stocked in the US." Of course, the full refund was processed immediately per your request. If you are interested in the stove, it will arrive at the warehouse and be ready to ship in approx. 20-30 days. I'll contact you to discuss this. All the best! Chris

Reply from Select SaunasJul 3, 2023

Emmanuel, You initiated a dispute for the full amount of your order, including the sauna, heater and accessories. However, only the heater is not functional. We have been in contact with you and the manufacturer. Upon inspecting and even having Harvia US's in-house electrician look into this, we found your electrician had installed the power unit incorrectly (not following the instructions). Harvia US stated the following, which we communicated to you: "The power unit was wired improperly from the start by leaving the copper jumpers installed. I would tell the customer that this is the direct fault of his electrician, as this is specified in our manuals, and that he should ask his electrician to cover the cost of a replacement power unit. The wiring images were reviewed directly by our in house electrician, and he even advised that since it was wired improperly to begin with, plus the copper jumpers were left installed, that this most likely fried the CX unit." We have been in contact with you regarding replacing your power unit, and that your electrician should be the one covering the cost. However, we mentioned, that if your electrician absolutely refuses, we will be happy to offer a partial refund. I am happy to discuss this with you, Emmanuel. I believe it is unfair that we, a small business that works hard to serve customers right, should receive a bad review because your electrician did not follow the KIP60W instructions properly. I'll give you a call tomorrow to discuss this. Chris, Owner [email protected]

Reply from Select SaunasJul 3, 2023

Hi Manny, We first expected your order to ship within a few days, like normal. However, when we were informed about the lead times on this particular heater when ordering with the manufacturer, we kept you informed throughout the whole process - That's the reason for the 8+ emails and calls. I've refunded and canceled your order in full – we are absolutely NOT a fraudulent business. That heater will be in stock next week, latest. I understand if you don't, however, if you'd like to place it again I am happy to give you a better price or some gifts for the unexpected timeline. I can even arrange a COD or a pay-once-received credit invoice for you, because I am eager to show you that our company does provide great service and quick shipping times. With that said, I am truly sorry for the unexpected shipping timeline for your heater. I'll give you a call to discuss this afternoon. Chris, Owner [email protected]