Reply from SelfDecodeOct 9, 2022
Hi Rob, I want to reach out and personally apologize for any confusion surrounding the deletion of your data. I can understand how frustrating that might have been for you.
At SelfDecode, we always honor any requests for genetic or profile data to be deleted. Your subscription and account would then be deactivated and removed.
If this is something you'd like us to assist you with, please reach out to our support team so that we can confirm this is what you want to do. We will then carry out your request right away.
We are also sorry to hear that some of your results have not been resonating with you. It is worth noting that the risk scores in your reports are in no way predictive of what health conditions you will develop. The risk icon in your Health Reports tell you if you are at a higher or lower risk compared to other people, and they are solely based on genetics.
Because there are other variables that will influence the emergence of certain conditions, or prevent others from developing, genes alone are not enough to diagnose a condition or predict the future. Many people are at high risk for diseases and conditions they never get, and vice versa.
There are other factors, including lifestyle, environment, and overall health, that play an important role in determining how your genetic risks manifest in your life. Genetics is just one piece of the puzzle.
This is where the beauty of SelfDecode begins. By understanding what genetic conditions you are most at risk for and why you are at risk for them, you are able to take your destiny into your own hands by modifying your diet, lifestyle, and supplement action plan to avert the expression of such genes.
Please know that we value your review and opinion. We remain committed to providing the most accurate, actionable DNA reports on the market so we can help everyone improve their health and live better. We're the only company providing personalized recommendations for improving your health based on your genes.
We hope you reach out to our support team soon so we can help you with any data erasure requests and/or help you get the most out of your subscription.
