Excellent
Based on 73 reviews
Sellmycellphone4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SellMyCellPhone is the smart, straightforward way to sell your old phone and get paid fast. Unlike other platforms, we skip the comparisons and buy your device directly, making the process quick and hassle-free. Here’s how it works: - Get a Quote Instantly: Share a few details about your phone, and we’ll give you an offer right away. - Free Shipping: We provide a prepaid shipping label to make sending your device easy. - Fast Payment: Once we receive your phone, you’ll get paid promptly via PayPal, bank transfer, or check. - Eco-Friendly Options: Damaged or outdated devices? No problem—we recycle responsibly. Whether you’re upgrading or decluttering, SellMyCellPhone makes selling your phone simple, fast, and stress-free.
Sellmycellphone (sellmycellphone.com) has 73 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 7 reviews with 1 star · Clear filters
Laura W.
Its a bait and switch they offered 244 for my watch then claim its a replica they scratched my brand new watch and did not return my charger or part of the band this company sucks and I will press this matter to the fullest
MD R.
Stay away from these people. It took me 2-3 months to get my refund from them. I sent so many emails that went unanswered. I called and no one would answer the phone. I literally had to threaten to hire an attorney for them to finally respond. Save yourself the headache. Find another company.
Reply from SellmycellphoneDec 18, 2025
Hey, Thank you for taking the time to share your feedback. We’re truly sorry for the frustration you experienced while waiting for your refund and for the lack of communication during that time. This is not the level of service we aim to provide. Your feedback highlights areas where we needed to improve, and we have since made changes to our support process to ensure faster response times and clearer communication moving forward. We appreciate your patience and are glad the matter was ultimately resolved. If you have any remaining concerns or would like to discuss this further, please feel free to contact us directly at [email protected] so we can assist you promptly. Thank you for bringing this to our attention. — SellMyCellPhone Support Team
Nana K.
12/11/2025.. Resolved… PAID DECEMBER 10, 2025 Update.. Guess what? When this SELLMYCELLPHONE.COM verified my ID, sent email to apologize that it was a “MISTAKE” that I have not gotten paid, still “ NO PAYMENT” TikTok, TikTok, Almost 2 months of getting my 2 Iphones and still no payments. Does not answer text, emails and called once and David Blinder answered only to say he will pay ASAP via Venmo and still did not pay.. SCAMMER and A THIEF.. I live and breathe in the USA.. I will remind you to pay, because you owe me money.. a lot others.. Look at your files, promising to get paid via Venmo recently.. Philippines or USA.. you still owe me money.. You are SCAMMER.. Stop posting the review that you have Excellent.. Who are those people, Your Family.. Check your files.. YOU OWE ME $475.., check really good..
Reply from SellmycellphoneDec 7, 2025
UPDATE: Customer never made a trade in with our company. Facebook page is from the Philippines . TrustPilot Please delete. Thank you Thank you for sharing your feedback We are very sorry to hear that you have not received your payment yet and that you have had trouble getting a response from us We want to resolve this immediately Please email us at [email protected] with the order number so we can verify the status and complete the payment right away We take situations like this seriously and we always want to do right by our customers Thank you for giving us the chance to make this right for you
Ventra
Making an edit I only received a response after posting a negative review. Got reached out to immediately after almost two months. Got some sort of answer and decided to update my review and then once again stopped getting responded to. Never got a final answer and basically lost my iPhone 14 Pro Max. Use at your own risk
Reply from SellmycellphoneDec 6, 2025
We are very sorry to hear this and want to help immediately. We are searching our records but cannot locate your order based on the information provided. Please let us know the full name associated with your order so we can find your account and investigate the status of your iPhone 15 Pro Max replacement device. Additionally, we have never received an email from your address regarding this issue. Please send us your order details immediately to our dedicated support email: [email protected]. We are committed to resolving this and look forward to hearing from you via email so we can locate your phone and provide an update. Hey Ventra, If you can update your review with your order number we would love to help! Email or Name.
Fran K.
Stay far away from this “business”. Also, sellmycellphones.com is the same con artist. I just spent over 2 weeks dealing with this con shop. DO NOT USE! I listed my phone as flawless which it definitely was. After their “inspection “ it was determined to be “fair”. Offer went from $340 to $208. Really! The only reason I was cordial in my contact with Daniel was so I didn’t totally lose my phone. I ended up settling for $250 so I could end the BS. The business names listed above will be reported to BBB and the Roselle, NJ DA office since this is where the phones are received. I had the Roselle police department on stand by to open a theft investigation and I had already spoken to my local police department in Georgia, where I shipped from, on my next moves to deal with the situation. Daniel, don’t even try and rebuke this review with lies. I will upload every message we’ve had for 2 weeks. Being in law enforcement myself for 27 years, you learn how to deal with cons. TRUTHFULLY, I’d never send anything out upfront anymore and expect to trust anyone.
Reply from SellmycellphoneNov 1, 2025
Hi Frank, I am sorry this felt frustrating. During our inspection we recorded and shared a clear video showing the cosmetic issues we found, which is why the device did not qualify as flawless. Per our standard process we provided a revised offer based on the actual condition and you chose to accept 250 so we could complete the order. If a device arrives in the accurate condition, customers receive the exact payout quoted. That is how the vast majority of our orders are handled. Payment timing on your order was affected by a one-time server migration. That has been resolved and we apologize for the delay. We take accuracy and transparency seriously. If you would like us to review the inspection again, reply to the email thread or contact [email protected] and we will re-send the video and walk through each finding with you. Our goal is to make this right and earn back your trust.
Minal P.
Don’t trust them. They tried to offer 1/3 of the original offer which I rejected. Now they won’t reply to emails or pick up the phone as I need them to send my iPhone 12 mini back.
Reply from SellmycellphoneApr 16, 2026
Hi Minal, We are sorry to hear about your experience and understand how frustrating this must feel. The revised offer was issued because the battery health of the device tested below 80 percent. Battery health plays a major role in resale value across all trade in companies and when it falls below this level the original quote cannot be honored. If the updated offer was not accepted your device would be returned. We definitely do not keep customer devices without approval. If you are still waiting for your iPhone 12 mini please contact us at [email protected] and we will make sure this is resolved for you as quickly as possible. We appreciate you bringing this to our attention and are here to help get this completed right away.
Megan S.
The initial quote looked good, but after they inspected my phone, the payout was much less. No clear explanation was given, and it felt unfair.
Reply from SellmycellphoneSep 12, 2025
We believe this review is not genuine. The individual behind it previously contacted us attempting to sell fake reviews. When we declined, they posted this misleading comment. We have already reported this to Trustpilot, and the review is in the process of being removed. Our team takes customer service seriously and we have records of timely responses to our actual customers. We remain committed to providing transparent and reliable support.
