ServproReviews of servpro.com

Recently the hot water hose on our upstairs tub failed in the middle of the night. The resulting flood made its way from the second floor, to the first, and down to the basement. After talking to the insurance company, we called Servepro. They sent out Kiikzhan Moldakhanov, one of the nicest and hardest working individuals we've ever had the pleasure of meeting. He came to the house, assessed the situation, and began the clean-up process immediately. He checked in every day, often staying several hours. Bottom line: how ever long it took to get the job done he took it. He usually saw us in the late afternoon. Even though he had begun his day around 7:00 am and still had several more calls to make after us that would take him well into the evening, he always took the time needed with our project and was consistently professional, friendly, and courteous. People like Kiikzhan are why Servepro can rightly boast that if you use them, they'll make it "Like it never even happened." I don't recommend having a water leak or some other calamity, but if you do, I have no reservations whatsoever about recommending Servepro to get it fixed.

On Aug 6th 2024 I had SERVPRO come to my house to set up fans and dehumidifiers for water I had received in all three of my bedrooms here in Florida that are carpeted. I was told it would cost $2,900. They came in only set up fans no dehumidifiers and left them overnight. They took off all my baseboards and put them in the garage. The next day different guys showed up to pick up the fans and I thought they were going to take off my tack strips that were all moldy and put back my baseboards as this was told to me from the guys who set up the fans in my house. Apparently the guys who take the fans do not take out the tack strips for the carpeting or replace the baseboards. I was then told by Matt King the sales guy at SERVPRO that it would be extra to have that taken care of by another team. That was never mentioned to me on the initial visit. I paid the down payment of $1450 but I refuse to pay the balance of the $2900 since the work was not completed properly. This company is a rip off!! They do NOT do what they say they will do to help remedy your issue. Restoration companies are supposed to restore your home so it looks like you never had any damage. Now I am stuck taking the tack strips off and replacing my baseboards.

The immediate response from Servpro (Lawrence.Ma) was great. Brian and his crew did a great job bringing in the fans and getting the process going. The MAJOR issue with Servpro was their RECONSTRUCTION TEAM. From making broken promises, lack of communication, delays, not showing up on Mondays and Fridays, and increasing the total invoice price after we already made 2 payments. The reconstruction crew did shoddy workmanship, they tried charging for work either not complete or wasn’t done at all, and were very unprofessional when I wanted to discuss the “inflated” invoice they wanted me to pay eventho the owner of Servpro recognized they didn’t perform certain work and was “willing to split the cost they charged, eventho the work was never performed.” Servpro used to be a reputable company but not anymore. I will NEVER recommend Servpro for Reconstruction, they need to stick with what works for them: Remediation

I recently had a very disappointing experience with a salesman from your SERVPRO of North Milwaukee, WI regarding a water damage project. The salesman was extremely obnoxious and attempted to intimidate me, which was laughable. Maybe "arm-bar" sales tactics worked in the 50s but your salesman is biting off way more than he dare to try and chew. His unprofessional behavior and aggressive tactics were not only ineffective but also gives your company a bad name. I expect a higher level of professionalism and respect from a national franchise business. Avoid this franchise. It is the epitome of greed and desperate sales tactics.

We recently had a small water leak in the bathroom that went unnoticed for several weeks. Due to the extent of the damage, we filed an insurance claim and they sent ServePro to address the moisture and evaluate possible mold. Long story short, they removed part of the drywall and subfloor, and then installed hanging plastic and fans. Seemed reasonable initially, but now almost 9 weeks in they won’t come back to finish the job. They sent a crew out about 2 weeks after the first visit to remove drywall in an area that wasn’t even close to the location of the leak. An independent contractor inspected the house and found more mold behind the kitchen cabinets and explained that should have been addressed at the beginning. This company is apparently run by incompetent employees who don’t communicate very well. Their customer service is just bad. If I knew before what I know now, I would have never let them in the house. Anyone needing this type service should look elsewhere because you're asking for a load of grief dealing with Servpro because there is nothing “Pro” about them.

They came quickly and did the work. I gave them 1500 to begin. They did not do any work beyond clean up. I was told they did not take restoration jobs less than 10,000. So much for like it never happened. When the work was done I asked if there was an additional charge. The man doing the work did no know. Thirty days later I got a call about an overdue bill. Never got a bill. They said I owed another 2,900. I asked for a detailed bill. A day later David called and said I was over billed and only owed 1,400. I had to make 5 calls to get an itemized bill. Through the whole process no additional cost was ever mentioned. Don’t use this company.

Do you have a small remodel job? Do you want your 30-45 day quote to extend behind schedule for another 45++ days? Do you want the work to be sub par with lousy communication and workers not showing up on-site for DAYS at a time?! Then Servpro is for you. SERVPRO of Northwest Phoenix / Anthem will ensure your simple project of just 1100 square feet is a nightmare from the very beginning! You’ll get their full service “blame game” of previous tenants’ issues and ignorant excuses to cost you more money with old favorites like “I don’t know what happened to the existing garbage disposal we were going to re use – let’s charge you for another one!” and new ones sure to become classics like “this flooring is really close to what you have now, it’ll look seamless” (spoiler, it wasn’t.) just to name a few. And the best part is that the boss doesn’t care. I know what you’re thinking, it sounds too good to be true. I promise it’s true. So make sure you add “babysitting my Project Manager” to your existing list of Things To-Do and hire Servpro for your next “how hard can it be, any idiot can do it” project!

Angel and Julio (from Servpro East Haven CT) were very polite, worked hard on the demo of my kitchen, explained the process to me and did a thorough job.