Reply from Sexy Mama MaternityMar 5, 2019
Hello Ariana,
We are sorry to hear that your experience with Sexy Mama Maternity was anything but positive! As a mom-run maternity store located in the United States, happy mamas are our number one priority.
We would like to respond to the above complaint about your gown being final sale. We have a very liberal exchange/return policy, however when customers reach out to us with CUSTOM gown requests they are final sale. This means a customer has asked us to create a gown that we do not sell on our website to specific specifications provided. Measurements and design provided by the customer.
On 1/17/19 Sexy Mama Maternity sent the following email to you:
Hi Ariana,
We can definitely do this customization for you, however please keep in mind that it will make your gown final sale! If this is okay with you then we will move forward with processing your custom request.
The SMM Team
On 1/17/19 you responded:
Hi SMM Team,
Yes, this is ok with me. I understand that it will be a final sale due to the requested customizations.
Thank you!
Kind Regards,
Ariana
When you received your gown and were unhappy with the design you created and submitted measurements for, we proceeded to alter it again free of charge. We did this despite the fact that custom gowns are final sale and you understood this policy. After our final free alteration, we did not hear from you regarding any dissatisfaction. We assumed you were a happy customer at that time! We are always here for our mamas when they reach out.
Unlike products you might find from competitors our gowns are made in the USA to fit the individual needs our mamas. We line all of our gowns and they are made of premium stretch materials designed to fit through all nine months of pregnancy and beyond. We receive positive reviews from mamas and photographers daily regarding the quality of our gowns and the speed at which we can deliver our product!
Again, we are sorry to hear that your experience with Sexy Mama Maternity was anything but positive! We are always available via email, chat, our social media channels and via phone. Customer experience is just as important to us as quality in this exciting time in your life!
Sincerely,
The SMM Team