Shernbao USAReviews of shernbaousa.com

I received an email that my table was on back order & would ship a month later. When the month was up and no table I called. My table was still on back order but I was offered a similar table at the same cost. It was delivered one week later and I am extremely happy with the table and their customer service.

I would give five stars but the shipping company that was chosen was beneath contempt! the first time they delivered my table it looked like it had been through a hurricane and the table along with the crate was all busted up even though it clearly was packed very well with fragile all over the shipment! Glass was all over the truck and the delivery man said he would take it back and report it to his place of work and Shernbao! The following day the company called and said that my table would be delayed 2 days and I responded saying that it had already been delivered severely damaged and the dispatch said that they didnt know that so it appeared that it wasnt even reported! The second time it was sent out they called and said it would arrive on Tuesday at 12.00 and it didn't we called and they said it would be 4.00 to arrive and it didn't arrive at that time either they said it would be 6.00 and it didn't arrive then so we call and they said he was 2 hrs away so we went home and the next day they said he came by at 630 and no one was there to receive him so at this point we was getting irritated and so it arrived at 1200 the next day all beaten up AGAIN but nothing was broken but at least it arrived.Let me state sherboae was GREAT through the whole process and very concerned and very prompt on sending the order out twice but the shipping company they chose is TERRABLE to say the least!

Absolutely love the dryer, we now have 3 in our shop! My only issue is that I wish I had my choice for length of hose when purchasing , the hose that Is shipped with dry is worthless for grooming logistics, absolutely too Short, (dryer mounted on wall , grooming table 48” and 3 feet away from wall !! The hose can’t even reach front of table to dry a dog , I guess I have to order the longer hose once again! Thanks

I am so impressed with this company's customer service. We have been sent two dog dryers and both have been defective. They have sent us out a new one both times. Hoping third time is the charm!

The table came in shortly as promised and handled a broken piece quickly.

Very happy with the dryer however one attachment piece (round) is defective otherwise I would have given 5 stars. Super easy Ordering & quick efficient delivery. Will call to ask for new attachment piece.

I really like the grooming table. I will invest in a different system to keep my dogs safe while I am working on them- but the table is sturdy and best of all, I do not have to bend so far over to groom and trim nails.

I have been going back and forth with customer service about a blade that is broken. I just recently bought them and I don't why the teeth are missing. They have been replying but I have not heard back yet about a replacement.