Shernbao USAReviews of shernbaousa.com

Over a week went by after placing my order before I was contacted letting me know that the tub I had ordered wasn’t in stock. I was promised a free gift with my order for the delays and there was not one. It took over a month from my original purchase date for my items to come in. I will say, once I was notified of the items being shipped, they got here in just a few days.

Order took over 3 weeks to get to me. I had to call the company two different times to get my blow dryer here to me. No communication was given as to why my order was taking so long.

I bought a very expensive electric tub. To start I had to hire a welder to fix it from leaking, the seams were not complete. And by design, lowering the table all the way actually crushes the drain hose between support bars. I am very disappointed in the experience and even more disappointed in the company for compensating me with a cheap pair of scissors and clipper... Starting a new business and this being my first big expense, I would not reccommend Shernbao.

I've never ordered from this company before until now, but I went with it because the products they have I know people who have them and they rave about it. This whole ordering experience has been a nightmare. The company says that it ships products within 4 to 7 days. Well the order confirmation had a tracking number, we tried to track it and it said no shipment found so we called the company because it had been over a week. One of the things I ordered was on back order which it did not say on the site when I first made that order, so instead of contacting me to say that it was on back order, they were going to hold my entire shipment until it came in which we found out was back ordered by 2 months! We told them no and to continue shipping everything else that was still in stock. We get an email saying when our delivery date is, we check the tracking number again and now it's saying it is just now leaving California when the delivery date is supposed to be tomorrow. The products might be great but ordering from the site is a major headache.

Customer service was not adequate or helpful. The typhoon is powerful but it's all plastic & the hoses can come off at any time I guess time will tell how it holds up!

Great product but way to noisy for small dogs.

Was fantastic to find the part I needed which ultimately allowed us to repair our dryer but the cost for shipping and time for shipping was pathetic. Ordered on a Thursday, did not ship until the following week and arrived on a Saturday. Paid a flat rate of $10 and was very disappointed. Not happy that supplier made money on the shipping and took the cheapest option possible. I only ordered a switch. I did contact the company about there shipping service and still have not heard back from them.

I was really hoping this dryer would meet my needs and saw some good reviews on it. However, the loud noise was very frightening to my dog who is used to dryer noise. I did not like that in order to get warm air blowing you had to turn it to the loudest and most powerful setting. If I kept the air flow low to reduce the noise only cool air came out. We live in a cold climate and I need to use warm air when drying my dog.