Great
Based on 221 reviews
Shernbao USA4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shernbao Pet Products was established in 1999 as a comprehensive manufacturing and trading company of pet grooming equipment and supplies.We serve pet grooming and veterinary communities for over 20 years by providing professional, quality and value priced products. Our rich product line includes all kinds of clippers, dryers, bathing tubs, grooming tables, veterinary tables, cages, grooming tools and etc.We have excellent teams who focus on products development & design and production to ensure that you get the best products for the success of your grooming business.In 2019, we built a service team and logistics facility in California, US to better serve the North America customers. This allows us to timely response to orders fulfillment and service requests.
Shernbao USA (shernbaousa.com) has 221 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 23 reviews with 1 star · Clear filters
David M.
My order never arrived and it's been 1 month and a half. No ability to track my order and customer service did not have any more information other than its on its way. Would like a refund as I've missed the entire season and was relying on it to come
Kiara K.
Took almost two months to process my order and ship. When I finally reached out to return since I no longer needed the item, the return process is just as long before sending me a return label to ship back. Other than the business admin problems, the actual Shernbao dryer is great.
Erin M.
You never responded to my question the glass on the led electric table broke and I asked if there was a replacement and never received a answer
Kristi A.
I called to get instructions on replacing the wind switch. Was told that they would have to check to see if a video could be made and that they would call me back. Never got a call back, never got instructions or a video. Why would you sell replacement parts and not give instructions on how to actually replace the part?
Suzanne G.
When I needed a new dryer, after buying 6 Wall mounts, I was not given help as I did not want to mount a new arm. I did however figure out on my own that I could put one of my older (2015) model wall mounts onto the same wall mount fitting attached to the wall. I was totally ready to order a new one, if you would have suggested this, I would have ordered. Instead I was told that the new 921 would not fit the arm of the older 921 purchased in 2019.
Disappointed
Fedex damaged dryer/shipping box split open. Shernbao refused to send return tag even tough multiple photos were sent of box prior to opening. Accessories missing due to opened box. Sent 6 or 7 emails, and Shernbao is mad at me because I won’t answer the phone. Uh, I work 14 hrs a day in the ICU. So when do I answer the phone? Between taking care of sick and dying loved ones. Yeah, no. This is why I email PLUS I have documented conversations in writing. Still no return tag.
Kara M.
The dryer barely lasted a year. It started smelling like burning electric wires and lost power. We were told we would receive a replacement blow dryer, however, we did not receive one. The representative we talked to said they could no longer help us. Don't waste your money!
Wesley B.
They will not honor their return policy. They are trying to bargain with me to keep the product and not do a full return
