Bad
Based on 325 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor
The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on Folks Told, with an average rating of 1.7 out of 5.
325 approved reviews, newest moderated first
Kate R.
Like so many other people writing here, I am waiting (and waiting) for shhhowercap to send me the cap I ordered months ago. Like so many other people here, i am constantly getting emails telling me how wonderful their product is, but no replies to my emails to them. Two years ago I would have given this company five stars (my daughter loves the shower cap I bought her). Now I wish I could give them no stars.
Dollie
I tried to order about a year ago from Shhhower cap because I have an older one that needs replacing. After months of not receiving my order I finally received a refund. Recently I thought I’d try again because I really like the product and thought all the stock and shipping issues from Covid would be resolved. I was wrong. The website advertises that orders will ship within 3 business days, or if it hasn’t shipped in 30 days an automatic refund will be issued. Neither of these scenarios happened for me. I contacted customer service twice and specifically asked they look into my specific order. I only received generalized and auto-generated responses. Finally I had to request a refund. I did receive my refund. I will never order from this company again and advise others against it. They have an excellent product, but terrible customer service.
Dany L.
I have had my shhhowercap for years now and it is holding up like a dream! Wouldn't accept anything else. Thanks!
Reply from The Patented Original SHHHOWERCAP®Jan 7, 2025
We love to hear it, thhhanks for sharing the SHHHOWERCAP® love Dany! xxoo
Mike
I am 31 year old male and stopped washing my hair everyday. My hair never looked better!! Thanks SHHHOWERCAP!!!
Reply from The Patented Original SHHHOWERCAP®Jan 7, 2025
We love a strong male brand fan! Your hair has never been thicker or shinier, right!? Send pics, our DMs are open @shhhowercap :)
Jessica B.
I ordered a shower cap from their website in November of 2020, order # SHHH_299697. Item never received, but the product in the colorway I ordered was continually available to order on their website for all these years since. And after years of back and forth emails in which the company lied about shipping the product to me or sending a refund, they finally sent me a check for a partial refund which I received in January of 2025. The refund is short $6. They offered to send me the product, finally, as well but I declined.
Reply from The Patented Original SHHHOWERCAP®Jan 7, 2025
All orders from 2020 have been resolved. We see yours was cancelled for a refund at that time years ago. We also just requested reprocessing of your selected print THE NOVA, and we're happy to get your SHHHOWERCAP® home to you! We're certainly not a scam. We're an honest and ethical business that has suffered a large orchestrated competitive attack on our reputation leading up to enforce our Patent & IP rights - and, we're so sorry that it has impacted your trust in us. We're excited to rehabilitate from the harm caused and move forward to the future!
Grant T.
Very happy with my shower cap. Lots of good use, durable and great design!
Reply from The Patented Original SHHHOWERCAP®Jan 7, 2025
Thhhanks, the patented & first of it's kind design is what we're known for! So happy you're loving it.
Morgan
Scam. I order a shower cap in August 2023 and I'm still waiting for it. I wrote to customer service multiple times to request updates, updates, updates, and a refund only to get their automatic response each and every time "Due to high volume of tickets and inquiries, it may take us a bit longer than usual to respond". Isn't 10 months plenty of time to get back to your customers letting them know the company is a scam, they will never receive the product they ordered, and they will never get their money back?! (In the mean time they make sure to keep emailing you with their scam offers.) Back in 2020 I had ordered a shower cap from them, it was delivered very quickly and I loved it. Things have changed I suppose. DO NOT BUY FROM THEM, DO NOT TRUST THEM, DO NOT GIVE THEM YOUR MONEY. — Note about their reply below “We're excited to get to the bottom of your experience and make it right by you!”, I never heard back from them and still haven’t received my money back.
Reply from The Patented Original SHHHOWERCAP®Jan 7, 2025
Hi, Morgan - we just requested information to further look into this. We're very sorry that your trust inn us was broken from your last ordering experience. Your first order from us, back in 2020, is representative of the way we have done business for years and will continue to in the future. We're excited to get to the bottom of your experience and make it right by you!
Susan B.
Buyer beware! I ordered 3 Shhhower caps 2 years ago and have received only 1 and that single cap was after emailing and spending to the CEO. I think they have a great product but customer service and fulfillment needs work. FYI they charge you as soon as you place the order, NOT when the product is shipped.
Reply from The Patented Original SHHHOWERCAP®Jan 7, 2025
Hi, Susan! We're sorry for this! Mistakes do happen, we had those missing removed from your order, and marked for a refund based on our conversations! but, we'd much rather you have them! We're here to make it right - and, we're happy to fulfill the missing ones. Please keep an eye out for a new order number & tracking confirmation.
