Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About The Patented Original SHHHOWERCAP®
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor
The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on Folks Told, with an average rating of 1.7 out of 5.
I ordered a Shhhowercap (my second) on Oct. 25th. It hasn’t shipped. I’ve sent 3 emails to their support team and have never gotten a response. I messaged their social media team on Instagram asking for advice, and they did take down my info but nothing came of it.
Obviously, this is bad business, but what actually makes me mad is that this company claims (on a recent Instagram post) to be the victims of dupes trying to steal their patents and, “clients being weaponized” against them. Their website says that they recently had issues with shipping delays (not their fault though!) but now those issues have been resolved and they “are here for their customers.” I actually wouldn’t mind a shipping delay from a company with integrity that took responsibility and communicated proactively and professionally, but to blame unnamed forces and suggest that bad reviews are just bots is pretty outrageous.
JV
Jessica V.
I placed in order back in 2022 and never got a refund or the showercap
I placed in order back in 2022 and never received it, even after multiple exchanges with CS assuring me it was about to be shipped. I filed a complaint with the better business bureau in 2023 but still got neither a refund or my showercap. What's even more annoying is I still get marketing emails from them that I can't unsubscribe from, horrible service.
SG
Samantha G.
I owned my shhhowercap for 10 years…
I owned my shhhowercap for 10 years before needing to buy another. CPW is insane.
CA
Camille
The Negative Reviews are True
I'm so sad to be posting this. I purchased a cap over a decade ago and loved it. I was hoping all of these negative reviews were from a competitor/bots (as Shhhowercap claims on their website/social media). I wanted to give them a fair chance. But unfortunately, the reviews are true.
I purchased a cap on 10/25/2025. I received the confirmation email that requested an email back due to my shipping state requirements. I immediately responded. Since then, I have received no communication, nor my cap. I have attempted to contact them at least 6 times via 3 different outlets found on their site. I have not heard back. It has been 12 business days. I have no idea what my order status is.
BE
Beamanh
Hoping to get some resolution for an…
Hoping to get some resolution for an order of 2 caps I placed in 2023. I was charged for my order when it was placed and received a year’s worth of email updates and promises of getting my order and/or being refunded. The shipping timelines that they promised always passed by with no word. I know the company went through a lot of unexpected troubles, and I have compassion for them. Nevertheless, I’ve emailed, texted and called for over two years with no assistance. In March of 2024, I logged in to take screenshots of my order info to email again, and noticed that my order status had been changed to cancelled, but I never received a refund (a bit shy of $79). The worst part about this ordeal is that I LOVE this product!!! I’m still using my original cap from 10 years ago and it’s starting to come apart after a decade of use. I will update this review (immediately) if I can get my order and/or be refunded. Please 🙏 ship my order. I don’t want any other shower cap, I want the real deal 💕
MH
Morgan H.
Product? Great. Customer Service? Non-existent.
2026 Update: Following my review left here, and their asinine response, I also got DMs from the CEO, basically telling me that I was defaming them with my review and that I should change it to reflect that I'm happy with my previous caps. I already stated that, so no, I won't revise my statements. Oh, and I never got resolution OR my replacement cap. Do with that info what you will. I will never recommend this company to anyone based on the customer service alone. You can have a tremendous product, but when you don't own your mistakes, you tank your own company's reputation. I've dealt with plenty of companies that have messed up an order, but I've never been blatantly accused of lying, defaming, or being a "competitive attack". I've simply gotten resolution, and I've never had to fight so hard for nothing.
Don't believe them when they tell you they've got it together after their "mishaps" in 2023/2024. They don't. The first cap I ordered back in 2022 I loved. I ordered a second in 2023 which took 4 months to finally be delivered. Come this past April, I decided to give them another shot and got one as a gift for my mother. Surely they have their business back in order right? WRONG. I had to contact customer support just to find out they'd never shipped the thing. My mom finally got it a month later. About 6 days after she received it I received an email saying "WHOOPS we sent the wrong cap! The correct one is on the way!" And now commence the last 6 months of emailing customer support and either getting ghosted or a canned response and no resolution. How hard is it to just....do what you promised and send the right thing? I see I'm not the only one affected by this either. I even went so far as to message the CEO, on Instagram, who was ALL ready to help me until she thought I was going to tell other people. Kept telling me my resolution lives with support. No it doesn't or we wouldn't be here 6 months later! I've reported to BBB and when the government reopens I fully intend to report to the FTC as well, and a chargeback to my credit card. AVOID. The caps are nice......if you get one.
Reply from The Patented Original SHHHOWERCAP®Oct 30, 2025
Hi, Morgan - I understand you're upset but this is an unfair review about our ethical and honest business and its harmful that TrustPilot refuses to clean up the landscape from the competitive attacks as it not indicative of the way we do business in a normal circumstance.
We explained this to you.
The team has followed up about your options for resolution (prior to this review) and our Founder also personally DM'd with you to guide you to the right place for the team that can help resolution! For you, and all other customers, please be sure to streamline communications, use the same email & names, and keep everything focused [email protected].
They have the most information for any resolution and are standing by to help!
Lastly, we understand your challenging ordering experience, but once resolved we'd love for you your review to reflect the product review and your healthhhy & happy orders for your multiple SHHHOWERCAPs you said you have purchased and loved over the years!
CA
Cat
USED TO BE e a good product, but company appears to have fallen apart. Non-existent customer service.
Horrible, horrible customer service! I’ve been trying for almost 2 months to return a product that I did not order, and for which I was charged. They kept telling me they would send a return label and issue a refund, but they never did. Now they aren’t responding at all.
I try to support women-owned companies. After reading other reviews I wouldn’t be surprised this is just a scam. I can not recommend this company. Too bad, because I’ve had 2 of their shower caps and I really liked their product. But if this is the way they treat their customers, I’m out!
UPDATE: The company flagged this review as “defamatory.” Trustpilot determined it was not and put it back up. Then the company contacted me and asked me to give them a good review. Um, no. Everything I said in my review is accurate and true.
Reply from The Patented Original SHHHOWERCAP®Oct 30, 2025
It sounds like your return experience was reflective of our platform change. If you're still waiting for resolution, the return link is active on our website and can be reached from our FAQs.
Additionally, our Customer Care team is standing by to help you. Our Customer Care representatives are real women, real words, real living breathing humans, with real feelings, and real integrity.
*** If you have liked your other 2 SHHHOWERCAP®s (!!) like so many of our customers do (!!) we'd really appreciate you leaving a product review for the patented innovation you purchased and arrived on time with no issue or interference.
ER
emily R.
Love this product so much I bought one…
Love this product so much I bought one for my mom and daughter after trying mine!
Reply from The Patented Original SHHHOWERCAP®Oct 30, 2025
We're so happy to hear it! Most of our customers across the world feel this way. If you have any friends IRL that love their SHHHOWERCAP® please ask them to review here.
We're still dealing with some fakes and TrustPilot is not removing even with our proof.
