Excellent
Based on 362 reviews
Ship & Play4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Whether you're a frequent flyer or a once-a-year vacationer, Ship&Play relieves you from the hassle of waiting in long lines, wrestling with oversized suitcases, or sifting through a sea of luggage lookalikes at baggage claim. With Ship&Play, you simply pack your bags, schedule a pickup, and enjoy a stress-free travel experience. Backed by an on-time delivery guarantee and personal customer support, where you can always reach a real person, you’ll quickly wonder why you ever traveled any other way.Travel the way it's supposed to be.
Ship & Play (shipplay.com) has 362 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 15 reviews with 3 stars · Clear filters
Debra S.
Booking was very easy. Home to ship went perfectly. But no one was in port to pick up the suitcase when we disembarked the ship. I had to call, and we had to wait 45 minutes for someone to arrive before we could leave the dock area. We plan try them again.
Paul and Janis S.
Pick up was on 9/3 and shipped to a warehouse in Montreal to arrive on 9/6. Ship did not leave until 9/17 - not good that our baggage sat for so long before moved to the ship. I called your office prior to debarkation and was told to place labels on our 3 bags, which we did, and leave them in our room for pickup from your people. You sent an subcontractor (NOT GOOD) to pick them up and he was clueless as to how to go about it. We fortunately had trackers on our bags and he eventually found them.
Reply from Ship & PlayOct 12, 2026
Mr. and Mrs. Switzer, Good morning, and thank you for reviewing your recent Ship&Play experience. We are pleased your shipments arrived on time on both legs of your round-trip cruise booking. However, we apologize if there was any confusion regarding the embark and debark process. For embark, shipments may arrive ahead of schedule, but they are delivered directly to a partnered port agent who stores the bags, then moves the bags onto your ship on your embark date. This is our standard process, and it ensures your bags are on board when you embark. For debark, we sent you instructions one week prior that explained how the process would work, including the name of the courier collecting your bags, their phone number, and where you would meet them upon debarkation. We apologize if these instructions were unclear, and we would be happy to discuss this further with you. A manager will contact you directly to better understand your experience, as feedback like this is important to us as we continue to improve the customer experience. Please be on the lookout for our outreach. Thank you in advance for your time and for choosing Ship&Play!
Candy S.
Easy pick up, but my return tags were sent to the wrong address. Luckily, we still managed to get them otherwise our shipping experience would be a disaster.
Reply from Ship & PlayOct 5, 2026
Ms. Scherer, Good morning, and thank you for reviewing your current Ship&Play order. We are pleased to see your outbound shipments delivered ahead of schedule to your destination. However, we regret to hear that your complimentary return shipping labels and luggage tags were misdelivered. We understand the concern this must have caused, and we apologize for the inconvenience. In review, we do not see that this was previously conveyed to our team, so a member of our team will contact you directly to ensure everything has been resolved to your satisfaction. Thank you in advance for your time, and we look forward to ensuring a seamless experience on the way home.
Tom C.
I’m sure its hard to be exact but our bag was delivered a day earlier than we requested causing us to have to work with property manager to grab our bag and hold until our arrival. Not the end of the world.
Reply from Ship & PlaySep 18, 2026
Tom, Thank you for reviewing your recent Ship Sticks shipment. We are pleased your shipment arrived ahead of schedule, but we apologize that the early delivery posed an issue for you in this instance. For future reference, all Ship Sticks shipments are sent with no signature required and can arrive ahead of schedule. If early delivery might pose an issue for an upcoming trip, we recommend one of the following alternatives: - Ship to a local FedEx store, where most locations will hold shipments for pickup up to five business days (a small holding fee may apply, so it's best to confirm with the store in advance) - Ship to a friend, family member, neighbor, or rental office, if applicable - Ship to the first course you are playing, if applicable We are glad a property manager was able to assist in holding your bag in this instance, but we apologize if this information was not clear during your booking process. If you have any additional questions or would like to discuss further, we can be reached by text or phone at 855-867-9915, or by email at [email protected]. Thank you for choosing Ship Sticks!
Carol P.
The restrictions such as no liquids, no rechargeable items, no aerosols were negatives for me - I had to check a bag with those items which diminished the value.
Reply from Ship & PlaySep 14, 2026
Ms. Popp, Good morning, and thank you for reviewing your recent Ship&Play experience. We are pleased to see your international shipment to Croatia delivered ahead of schedule. With that said, we do regret that some of the prohibited shipping items caused an inconvenience for you. To add some clarity, the restricted items are not solely a Ship&Play limitation, but a carrier limitation tied to shipping unaccompanied international luggage. This ties directly into FAA regulations for unaccompanied baggage, and including items like liquids, rechargeable items, or aerosols can lead to complications such as customs holds and potential delays. We advise against shipping these items to help ensure your equipment arrives on time and without issue. Keep in mind that international shipping regulations are stricter than domestic shipments within the US, since bags must clear customs and are leaving one country to enter another. If you have any additional questions, please reach out by phone or text at 855-792-7529, and we will be happy to assist. Thank you for choosing Ship&Play!
RSchwartz
I loved that they picked up from our original house and delivered to the correct place. The bags all came early which is fine at the golf course, but we had to make extra arrangements for the bags that arrived at the house early. Our issues came with one of my son's clubs were damaged in the delivery (we get it sometime that happens in shipping). We have filed a claim and are hoping to have that complete soon. Our biggest problem came when the bags were not picked up from our house in Kiawah. While customer service made it seem like no big deal to just wait a couple of days for pick up, that didn't work for us because we were renting the house and couldn't leave them there. The solution was for us to load the bags and deliver them to a drop and ship in Kiawah and bottom line hope they were delivered back to us. Customer Service felt like refunding the 4.99 pick up fee was sufficient. We felt like it was poor customer service for the time we had to spend to do the job we had paid them to do.
Reply from Ship & PlayJul 1, 2026
Mr. Schwartz, Good morning, and thank you for your detailed review of your recent Ship Sticks experience. We are pleased to see all six of your bags were delivered ahead of schedule to Kiawah Island. However, we do regret to hear there were issues with your return shipments. In reviewing your order, we can see that four of your bags were scheduled to be collected from the Kiawah Island Ocean Course. Those shipments were picked up as scheduled and delivered ahead of schedule back home. However, the remaining two bags were scheduled for pickup from a private residence on Kiawah Island and, as you noted, were not collected as scheduled. We sincerely apologize for that inconvenience. We can see our team refunded the pickup fees for those shipments and also provided a future-use discount, though we understand that did not eliminate the disruption to your trip. We also apologize that one of your golf clubs was damaged during transit. All Ship Sticks golf bag shipments include $1,000 of complimentary insurance, with the option to purchase additional coverage up to $7,500. Filing a damage claim is a straightforward process that requires a few photos along with the make and model of the damaged club. Given the multiple aspects of your experience, a member of our team will be reaching out to you directly to discuss the missed pickups, ensure we have everything needed to process your damage claim, and answer any additional questions you may have. We appreciate your feedback and look forward to resolving these matters to your satisfaction. Thank you for your time.
KR
Shipping labels were automatically sent to our airbnb address in a gated apartment complex where we were not yet resident, and which was unable to receive FedEx deliveries. We ended up having to drive to a FedEx center 30 min away to retrieve the envelope. Kind of canceled out any convenience advantage to the service. Once that was passed, it all worked OK.
Reply from Ship & PlayJun 23, 2026
Kristof, Good morning, and thank you for reviewing your recent Ship&Play experience. We appreciate your feedback and are pleased to see your shipment was delivered ahead of schedule. We do apologize for any confusion regarding the complimentary shipping supplies. When a Ship&Play order is booked at least (3) business days prior to the pickup date, we automatically send complimentary shipping labels, luggage tags, and zip ties to the origination address listed on the order. If you would prefer the supplies be sent to a different address, you have the option to update the shipping supply address during the initial booking process or can contact our customer support team to update the address. Additionally, if the tags are not received or your order is not booked far enough in advance to receive tags, you can print your shipping labels directly from your confirmation email and attach them using clear packing tape or a luggage tag obtained from a local FedEx or UPS location. We apologize if this information was not clear, and we hope this provides some clarity for future shipments. If you would like to discuss your experience further, please call or text us at 855-792-7529 or email [email protected]. Thank you for choosing Ship&Play. We appreciate your business and look forward to assisting you again in the future.
Steven Y.
Late pick up with a charge for a specific window. Luggage and clubs completely covered in dust at at arrival. We will try ship sticks to compare
Reply from Ship & PlayMay 19, 2026
Mr. Young, Good afternoon. Thank you for reviewing your recent Ship&Play experience. We’re pleased to see your shipments were delivered ahead of schedule to your destination. However, we regret to hear that upon delivery your bags were dusty and that the courier partner did not arrive within the 1-hour window requested. We certainly understand the frustration this caused, and do apologize for the inconvenience. Since the collection was not completed within the 1-hour window purchased, we have refunded the additional fee associated with this 1-hour pickup window. Additionally, a member of our leadership team will be following up with you directly to further discuss your experience and ensure all concerns are addressed. As mentioned during our call, if you notice any damage to your bags, please let us know so we can assist with filing a claim and ensure you are properly reimbursed for any damages under the Ship&Play insurance policy. Thank you for your time and feedback. We appreciate the opportunity to make this right.
