Excellent
Based on 759 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
759 approved reviews, newest moderated first
Alexandra
The movers were very nice and helpful. The shipment took longer than expected to arrive but the office kept in constant contact with me. Other than the late arrival, great service.
Reply from Ship Smart Inc.Oct 4, 2019
Hi Alexandra, thank you for your business and we appreciate the feedback.
Pam
Excellent service. Pick up was on time and efficient. Delivery was on time and delivery men spent extra time setting up our SleepSmart mattress system and making it work.
Reply from Ship Smart Inc.Oct 4, 2019
Hi Pam, Thank you for the 5 star review. We are happy you enjoyed the service.
customerJoyce D.
Outstanding. Excellent communication and above board job of packaging.
Reply from Ship Smart Inc.Oct 4, 2019
Glad you enjoyed the packing and shipping service. Thanks for your business.
Jenn/Joan
Excellent. Customer Service is old school and appreciated.
Reply from Ship Smart Inc.Oct 4, 2019
Hi Jenn & Joan, Ol Skool Rules! Thanks for the feedback.
MD
Very pleased from the 1st call to the confirmation of the drlivery.
Reply from Ship Smart Inc.Oct 4, 2019
Hi MD, thank you for the great review and your business. We appreciate you.
Deborah
Excellent job! Personal care with shipping of family heirlooms made all the difference. I hughly recommend Ship Smart and will definitely use them again when packing and shipping personal items with sentimental value. Really great folks who care about their work.
Reply from Ship Smart Inc.Sep 10, 2019
Hi Deborah, we really do care, so thank you for sharing your experience with us and thank you for your recommendation. We appreciate the business.
Belinda
The entire shipping process was fast and easy. The cost was as expected. I highly recomment ShipSmart.
Reply from Ship Smart Inc.Sep 10, 2019
Thanks Belinda, glad you had a pleasant experience with us.
Karen
Ship Smart was a real lifesaver with my daughter’s move from Boston to LA. We also had furniture that she needed from our storage unit in Dallas. Ship Smart completed both moves for us without issue. The bids were on target. They were on time for pickup and delivery and everything arrived in perfect condition. Highly recommend Ship Smart!
Reply from Ship Smart Inc.Sep 10, 2019
Hi Karen, thanks for sharing your experience with us.
