Excellent
Based on 759 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
759 approved reviews, newest moderated first
Larry
From arranging pickup to actual delivery Ship Smart provided a courteous, efficient, and professional service. Everyone I dealt with was top-notch. All the furniture I shipped cross-country arrived without a scratch, and the price was reasonable. I gladly recommend them.
Reply from Ship Smart Inc.Sep 19, 2018
Hi Larry, We are happy to help. Thank you for the review and the business.
Mary
I was delighted to find Ship Smart. I was having trouble finding a mover that would handle transport of 2 pieces of furniture cross country. Ship Smart handled the process smoothly and for a reasonable price. My questions were answered every step of the way. All the people we encountered throughout the process were professional and knowledgeable. I highly recommend Ship Smart.
Reply from Ship Smart Inc.Sep 19, 2018
Hi Mary, Thank you for the great review. I am glad we could help move your furniture for you. We appreciate you.
Michael
Efficient, dependable and cost effective. Arrived for the pick-up on time and delivered on time. Courteous and professional employees.
Reply from Ship Smart Inc.Sep 19, 2018
Thanks Michael, we appreciate the business.
Michael
They movers came as scheduled. They packed up the table and chairs and then they left. The movers emailed me and let me know. The total price. They shipped it out to Portland Oregon and it arrived in 2 weeks time. It was well packed and there was no damage when it arrived. The only thing I have a problem with was they estimated it and when they finally shipped it it cost me over 200 dollars more. The reason I chose this company was because they were 500-700 dollars cheaper than a few other movers. It was still cheaper but I ended up paying more for the shipment. It is all ok but I didnt like the extra tacked on after they shipped it.
Francis J.
I highly recommend ShipSmart fast, courteous, on-time and on-budget ! I have used them on two cross-country moves now -- from NY to LA (fast, clean packers) and in LA the team that delivered my furniture clearly enjoyed their job and made the experience fun. 3 years later, I had them move me from LA to CT (yep cross country again) -- same pleasant experience and the fact that even the IKEA furniture looks new and isn't broken is a strong testament to their skills as a moving company.
Reply from Ship Smart Inc.Sep 13, 2018
Hi Francis, Thanks for the review and your business, it's great feedback from repeat customer's like you that really drive our customer satisfaction team. Glad we could help make shipping furniture fun for you.Until the next time. Ship Smart
J. K.
Everything went great for my shipment from Conn. to Nevada! Everyone I worked with was very pleasant!
Reply from Ship Smart Inc.Aug 30, 2018
Thanks J, Glad you had a good experience.
Bob
I would highly recommend Ship Smart to anyone that is looking for a very efficient and economical way to move. The employees are very customer centric and the process of initiating the move on their website to the delivery of my shipment was easy and error-free.
Reply from Ship Smart Inc.Aug 30, 2018
Thanks Bob, we appreciate the review.
Peter
Your team did a great job both on the pick-up and on the delivery
Reply from Ship Smart Inc.Aug 30, 2018
Thanks Peter. we appreciate the review.
