Great
Based on 1,064 reviews
ResMed Shop4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ResMed Shop is an online distributor of the ResMed AirMini™ AutoSet™ CPAP device, AirMini supplies, accessories and gold-standard customer service. From understanding your sleep issues to helping you treat sleep apnea, the ResMed Shop can help awaken your best! Explore ResMed’s range of AirMini products to help improve your sleep and your health:Shop AirMiniShop mask packsShop AirMini accessoriesWith the assurance of a 30-year history and expertise in sleep, ResMed empowers its customers. It’s their mission to breathe new life into overall health and performance, helping you to awaken your best.All products are sold through Expedite, LLC, a ResMed company.
ResMed Shop (shop.resmed.com) has 1,064 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
1,064 approved reviews, newest moderated first
Linda B.
I was interested in having a smaller CPAP for travel, but I wasn’t sure it would work for me. I was able to purchase the AirMini with a 30 day trial/return. It was easy to submit my prescription and a customer service rep answered my questions. The device arrived in just a few days! I used it for several nights and quickly adjusted to the slight change in noise level and a different mask. It’s a keeper!
Cris E.
Personable and professional customer service that quickly and efficiently helped me address my issue.
Danny J.
I purchased a mini unit for travel under a 30 day free trial. I have tried multiple times to call for a RMA so that I could return it because it is far too loud. I am told that a team member would call me back but I have heard nothing.
Reply from ResMed ShopAug 14, 2024
Hi there, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
David B.
Over priced auxiliary equipment. Confusing and difficult to order online. Once you open you can not return. Buy an air mini and they change the pipe size ok. But they make it impossible and confusing to buy convertible units. Plus the masks specifically for the air mini are a complete rob. Buyer beware.
Reply from ResMed ShopAug 14, 2024
Hello there, My name is Janeil, and I am with the ResMed Shop Customer Support Team. Thank you for taking the time to leave us a review. We understand your frustration and apologize for any trouble this may have caused. If there's anything else we can do for you, please don't hesitate to reach out.
Jeff K.
I worked over the phone with a couple of folks on getting the order details and billing information correct. Both were courteous and professional.
Mary O.
Good communication
Damian H.
The company was able to get my filters for the AirMini in a timely manner to me.
Bud
Got the wrong product, return was almost impossible.
Reply from ResMed ShopJul 30, 2024
Hi Bud, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
