ResMed ShopReviews of shop.resmed.com

Places have been out of cpap machines. This came quickly with all the attachments. Have not used it yet as I haven't traveled. Tried it and found I could leave the humidifiers out and it still works. A bit noisier than my full size resmed, but perfect for travel.

Excellent service by Tammy and Janiel. They handled our order for 2 Mini units with short notice before our cruise traveling. Our need to exchange mask type for my wife was quickly and graciously taken care of.

ResMed team helped me with my urgent need for an AirMini. I needed an AirMini for a last minute business trip since previous travel with an AirSense 11 proved to be too much trouble. (The AirSense 11 is a great device but not designed for travel) I did not know I needed a different prescription for an AirMini (I wrongly assumed that the prescription for the AirSense 11 can be applied to the AirMini). By the time I found out about the mistake, the runway to get the AirMini shipped to my house was running short. The ResMed team worked with me tirelessly to get my doctor to send the correct prescription (they worked with two doctors, in a race against time so there are more chances for success). Once the prescription is in order, they rushed out the order and I received it right before I got on the plane for my business trip. Fantastic Sales and Customer Service team! Multiple members helped me. Each of them knew exactly what is going on (despite different people working different shifts) so there were no gaps in understanding what needs to be done to get the unit to me ASAP. This shows ResMed has a very good systems (so all team members can login and know exactly what's going on), a very good team (everyone worked together to help customer) and well trained and motivated individuals (everyone knows exactly what to do, everyone wants to help me get my AirMini on time). Great job ResMed!

Site was easy to navigate, products arrived in a timely fashion, prices are as reasonable as possible for medical products.

all went well no problems and very helpful

Convenient to order, efficient delivery.

Nowhere is it explained how to make the pressure on my Mini the same as on my regular CPAP. That would have helped. The mini did ramp up to 10, but I need it set at 12!

This company does not actually have a customer support department. They will redirect your call and never connect you with a person or supervisor. The sales team only contacts you via email and even basic questions seem to annoy them and I received curt and rude replies. First they said they needed more information on my prescription, I contacted my doctor they called resmed and I was never told what the outcome was. My payment was processed even though they said they could not ship the equipment due to the prescription issue. When I asked why they would process a payment even thought they were unable to ship the device the reply was that it was standard procedure making it seem like I was an idiot for not understanding this. Well it isn’t standard procedure to process a payment for something you can’t ship! When I said I might need to cancel the order they didn’t even ask why, just a “let us know if you want to cancel”. No apology for the misunderstanding. Could I really trust them if I had issues with the equipment or god forbid anything happened with the shipping? I didn’t want to take my chances. There are other companies out there and we have choices as customers. I could not recommend purchasing anything from this company.