Great
Based on 1,064 reviews
ResMed Shop4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ResMed Shop is an online distributor of the ResMed AirMini™ AutoSet™ CPAP device, AirMini supplies, accessories and gold-standard customer service. From understanding your sleep issues to helping you treat sleep apnea, the ResMed Shop can help awaken your best! Explore ResMed’s range of AirMini products to help improve your sleep and your health:Shop AirMiniShop mask packsShop AirMini accessoriesWith the assurance of a 30-year history and expertise in sleep, ResMed empowers its customers. It’s their mission to breathe new life into overall health and performance, helping you to awaken your best.All products are sold through Expedite, LLC, a ResMed company.
ResMed Shop (shop.resmed.com) has 1,064 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
1,064 approved reviews, newest moderated first
John H.
Sales person was very personable and knowledgeable. She explained that they unit wanted was backordered, but would contact me when available. She called me as soon as the unit was available and I had my new CPAP much quicker than anticipated
mm
Service and staff were fantastic, a worry free purchase and hassle free experience, thank-you!
Donna B.
My question was answered honestly. A second resource will be sent to my email. (I wanted a specific size they did not carry.) My previous experience of ordering an air mini was very positive also. I am very satisfied with the AirMini.
Robert P.
Janeil of eshop was very good to work with, I did feel she was my advocate. Impressively, she called me to make sure she understood my problem was the full face mask. I highly recommend ResMed
Andrew V.
I had significant issues getting ResMed to accept the prescription sent by my doctor. After several submittals from my doctor, I basically gave up. After about two months, a ResMed customer service rep, Janeil, contacted me and offered to help resolve my issue. I resubmitted my paperwork and low and behold, my ResMed mini shipped. I can’t thank Janeil enough for fixing this and she’s the only reason I gave a 3 instead of a 1. Btw, I was still getting emails that my prescription wasn’t sufficient even after mini was shipped.
Reply from ResMed ShopOct 24, 2022
Hi Andrew, My name is Amanda and I am with the ResMed Shop Customer Support Team. Thank you for your feedback regarding our prescription process on the ResMed Shop. We are always looking for ways to improve our services. Please reach out to us should you have any further questions or comments!
Brenda K.
I ordered online. The hardest part was getting the doctors office to write the prescription with all the requirements. It took a couple tries. After that, it was easy! The unit was on time for my trip to Iceland and it worked great!
Christopher S.
Noise Problems. Second time i'm 3rd time I'm requesting Help! I see other people are having the same problems too. what are you doing about this Resmed? your not even responding to my request. I'm requesting a response and ResMed solving this problem for me and others. can you send a hose that does not have the noisy air adaptor please. You have no problem sending me request to buy more of your useless humidifier filter that are part of the problem. please help. Chris
Reply from ResMed ShopOct 24, 2022
Hi Christopher, My name is Amanda, and I am with the ResMed Shop Customer Support Team. Thank you for your review. One of our Customer Advocates, will be contacting you shortly to follow-up. We appreciate your patience.
Catherine C.
Customer service by Resmed was beyond my expectations. I had contacted them several times with special with questions and they were very quick to respond. Excellent experience with ordering, shipping, and supplies.
