Shopper ApprovedReviews of shopperapproved.com

Reply from Shopper ApprovedApr 8, 2019

Hi Rick, The reason we have higher stars than the other review sites is because we collect active reviews from all of their clients. All of the other review sites only collect reviews passively; primarily from people who have had a bad experience and are looking for an outlet to vent, which makes those passive ratings very negatively skewed, and therefore unreliable because they only show one side of the story. You have to look at all the reviews collectively, which is why we try to collect reviews from every single one of their customers, whether good or bad. This way you get the true picture, and the most accurate rating. I hope that helps. If for some reason you still haven't received your product from them, please reach out to us and we will see if we can help to connect you to someone over at Phat Performance. Just email our friendly support staff at [email protected]. Best Regards, Shopper Approved Support

Reply from Shopper ApprovedFeb 14, 2019

Hi Leonid, Based on your comments I can see that you are upset and that you had a bad buying experience with one of our clients, which is very unfortunate, but it does occasionally happen in the natural course of business. I double checked and our system is logging all review invitations and everyone is receiving their survey emails. If for some reason you didn't receive one, please let us know and we can resend it. If there's anything we can do to help you, please let us know by emailing [email protected]. Best Regards, Support Shopper Approved

Reply from Shopper ApprovedJan 8, 2019

Hi Larry, Thank you for your comments. We do offer our customers the ability to leave feedback, both after the initial purchase and once they've received their product or service. While no review platform is perfect, we do feel that our results are much more accurate overall than passive review sites, who let just anyone leave a review. Passive review sites are almost always negatively skewed, because upset customers are significantly more likely to leave a negative review than happy customers, which creates an negative bias for most companies and actually harms their reputation over time. However, with Shopper Approved, every single customer gets an equal opportunity to provide feedback, good or bad, and we try to collect and display that feedback in a way that gives potential customers the best overall picture of the company. Ultimately, we believe that people want to read reviews from an active review site like Shopper Approved, who only collects feedback from actual verified customers that have made a purchase, vs. a passive review site who allows anyone to leave a review, without any validation, regardless of whether or not they made a purchase. A perfect case in point is this very review page. Shopper Approved is one of the largest, most respected online review companies in the world. We collect millions of ratings and reviews, but you don't see all those millions of people who have had positive buying experiences from our clients going out of their way to leave 5-Star reviews for us. Instead you only see a very small percentage of people who have had a bad experience with one of our clients posting bad reviews here. But since they had a bad experience, then the company they bought from must be a scam, which means that we must be a scam by association. The reality is that 99.9% of our clients are incredibly hard working, honest companies just trying to do their best. But ultimately we take the hit, because Trustpilot is a passive review site, so there's nothing we can do about it. All we can do is try to answer any questions and concerns to the best of our ability, and to help whoever has had a problem in any way we can, which we always try to do. I hope that helps to address your concern. Sincerely, Support Shopper Approved

Reply from Shopper ApprovedJun 5, 2019

Hi Nonenone, I don't exactly know how to reply to this review. To be honest, I originally flagged it because it makes no sense, and has no context or reference to what we do. We also don't ask for order numbers. I wish I could help, but I don't understand what you are trying to say. Sorry. Shopper Approved Support

Reply from Shopper ApprovedJan 8, 2019

Hi Paul, Thank you for your feedback. We've been working behind the scenes on a new control panel that will significantly improve our client's overall experience, launching in 2019. We haven't had any other complaints regarding our scripts, but we are also making them more streamlined in the future. If you have any other questions or concerns, please let us know. Best Regards, Support Shopper Approved

Reply from Shopper ApprovedNov 21, 2018

Hi papabear, Thank you for your review. While we do invite our client's customers to leave initial reviews after they make a purchase (to gather feedback about the shopping and checkout process), every one of our client's customers that fills out an initial review receives the opportunity to fill out a full survey once they receive their product or service, so that we can provide the most accurate feedback possible of the complete shopping experience from checkout to fulfillment to future potential customers. We do not allow our clients to control the review process, which ensures that everyone that makes a purchase receives the ability to complete both an initial and a full survey. I hope that helps to answer your question. If you have any additional questions or concerns about a particular clients, please let us know by emailing us at [email protected] and we can investigate it for you. Sincerely, Shopper Approved Support

Reply from Shopper ApprovedNov 21, 2018

Hi baba, Let me see if I can help here... The reality with SeatingMind is that they sell used higher-end office chairs, and anything 'used' is bound to get some negative feedback - especially on passive review sites like Trustpilot and Sitejabber, where reviews in general are disproportionately negative. Our star ratings are higher because we collect ratings and reviews from all of their customers, both good or bad, so our reviews are actually more relevant because they are from actual customers that have made a purchase. I hope that puts things into a better perspective. All of that being said, I'm still sad to hear that you had a bad experience. If there's anything we can do to help you resolve any issues with SeatingMind, please let us know by emailing us at [email protected], and we will do what we can on our end. Sincerely, Shopper Approved Support