Reply from SHOPPINKPLASTICMar 31, 2025
Hello,
We take all feedback seriously and would like to address the concerns raised in your review.
Firstly, we want to clarify that we never changed the preorder date. There are two shipment dates for different sets of orders, and your order was clearly scheduled to ship on the 30th. You did not even give us until the end of the business day before sending us multiple emails. “ Go suck a si*k di*k and die f*ggot” , “Reverse my money to my card dumb ass bitch . Why is yal holding my money and not sending no dress . Broke as* bit*h, send me my sh*t .”
Once we received those emails and instagram DM's, we voluntarily refunded your order. The shipment was not processed yet, so we simply canceled it—especially the second order you tried to place within the hour of us refunding you. Not all money is good money, and we do not want to continue doing business with someone who treats our team this way.
To be clear, you did not request a refund on Thursday (27th) .You mentioned possibly wanting a refund if the item wasn’t shipped by the 30th (which it would have been), and we had no problem accommodating that request. However, you still expressed that you wanted the item. The refund was issued voluntarily after we received your derogatory emails on the 30th. You only became upset and sent more hostile messages when you realized that we had refused your money. We wish we could post our email exchanges to show how this situation actually unfolded.
Over a dress that was going out on the date we established. There is much more we can’t show you—the messages on Instagram were even worse. This is how some people talk to us and expect us to want to service them.
You gave us a 1-star rating for not shipping earlier than the timeframe we clearly communicated. We want to emphasize that we did not refuse a refund—in fact, we voluntarily issued it. We also emailed you a confirmation to ensure transparency.
Additionally, we noticed that you placed another order right after we cancelled the first one. Which we also canceled as a precaution given your previous feedback. If you truly believed we were scammers, it would be unlikely to place a second order immediately after your first.
We understand that preorder wait times can be frustrating, but we are committed to maintaining transparency and fulfilling our promises. We kindly ask that reviews accurately reflect the situation, as we always strive to provide the best service possible.
More than 2,000 of these dresses in this particular color were preordered, and we want to thank everyone who waited for the dates we established. They will receive their dresses right on time, as promised.
We have thousands and thousands of customer tags from those who have had great experiences with us. Sometimes, situations like these happen, but it is never okay to speak to people this way. Please remember that you are speaking to human beings, not robots.
If you have any further questions or concerns, please feel free to reach out to us directly. We’re here to help and ensure your experience with us is a positive one.