Reply from SHOPPINKPLASTICMar 12, 2025
Hello Madison,
Thanks so much for taking the time to leave a review.
We wanted to kindly clear up a few details for transparency: your order included preorder items, which follow a different shipping timeline than standard orders. This information is clearly stated on the product page, as well as in your receipt at checkout. Preorder items are made-to-order and ship based on the date listed in the product description — which in this case is March 15th.
We also want to note that this is your third order with us, so we’re surprised by the scam allegation. We’ve worked hard to maintain a trustworthy and consistent experience for our Pink Plastic Babez — and we’d hope that your continued support reflects that.
You reached out to us for the first time today, and we responded within the hour, including a screenshot to remind you that the items were preorder. In addition, your order has shipped, and we even sent out the in-stock items ahead of time at no extra cost, as a courtesy — something we typically only do upon request.
We’re a small, woman-owned business that values each and every customer, and we take reviews and feedback seriously. If there’s anything else we can do to help or clarify, we’re happy to chat further.
FINAL UPDATE:
We don’t usually respond to reviews in this way, but in this case, we feel it’s important to clarify the truth.
At no point did we block or ignore you on Instagram. You later admitted via email that you had accidentally marked our messages as spam — yet instead of correcting your review on Trustpilot, you continued to accuse us of being unresponsive. For clarity, we responded to your message within two hours (9:41AM PST), and our reply simply landed in your spam folder.
In regard to your order:
The Roxy Crop Jacket was clearly marked as a preorder item a full week before you placed your order. We sent you proof, including product photos and confirmation of the preorder listing, which you chose to ignore.
As for the Honey Set, it unfortunately did not pass our internal quality inspection, and we issued you a full refund for that item proactively — before any complaint was made. We take quality control seriously and do not ship out pieces that don’t meet our standards.
It’s disappointing that you’re now making inaccurate claims because we chose to issue a refund and decline to continue serving you as a customer. Your review initially called us liars based on emails you later admitted went to spam — yet you still haven’t corrected those accusations.
Additionally, your partial order shipped two days before your review was posted, and tracking information was sent at that time — again, likely received in your spam folder. You gave us just two hours to respond and demanded the item arrive within two business days, which is not in line with our clearly stated policies.
You’ve ordered from us multiple times without issue. Had this situation been approached with mutual respect and patience, we likely would’ve offered next-day shipping as a courtesy. However, the repeated defamatory remarks left us no choice but to cancel, retract the shipment, and refund your order entirely.
We’re proud to serve a loyal and supportive community that values integrity, transparency, and mutual respect — especially toward small, women-owned businesses. We encourage others to review the full scope of our feedback and experiences before forming an opinion based on this misrepresented review.