Sihoooffice Reviews | Read Customer Reviews of sihoooffice.com

Sihoooffice Reviews | Read Customer Reviews of sihoooffice.com

Sihoooffice reviews

Showing 122 reviews with 1 star · Clear filters

Andrew
Jul 22, 2024
Attempted to Cancel an order within 24hrs
I tried to cancel my order of this chair within a day and they said "we cannot refund this order as it has already left the warehouse" So I contacted the postal service to cancel it (which Sihoo support should have done) and they did but because there was apparently no return address on the box it got delivered to me regardless and I have no personal means of bringing this heavy chair anywhere to send it back and Sihoo refuses to give me a refund unless they get the chair back even after all of this Sihoo is a terrible company and will fight tooth and nail to keep your money They're scam artists and frauds
Reply from SihooofficeJul 24, 2024
Dear Andrew, We are truly sorry to hear about your recent experience and understand how frustrating this must be for you. We sincerely apologize for any inconvenience caused by our response to your cancellation request and the subsequent issues with the delivery and return process. We strive to provide our customers with the best service possible, and it is clear that we have fallen short in this instance. Please rest assured that we take your feedback very seriously and are committed to improving our procedures to prevent such issues in the future. To resolve this matter, we would like to offer our assistance in arranging the return of the chair. We understand the difficulty in managing this on your own and are here to support you. Please contact us directly at [email protected] so we can coordinate the return and ensure you receive a full refund as soon as possible. We apologize again for the inconvenience and frustration this has caused. Thank you for bringing this to our attention and giving us the opportunity to make things right. Best regards, Sihoo Customer Service Team
Report
booitsmesala
Jul 18, 2024
(Must read) They offered me a gift to take down my review
1) I bought a product on Sunday. In the site it's stated it would take 5-7business days to get the product. 2) 4 business days have passed and the order wasn't even sent. I opened a ticket the reply was ''we are having a issue with logistics'' (like every other negative opinion in this site, it's something usual with them) 3) In the thicket it's stated it would take 2 more business days to ship + 2-7business to receive the product. -The take away is, the expectations they give versus the reality of the logistics it's not there. (As you can see for every comment) - I created a new ticket asking for the cancelation of the order and a refund but no response so far. - I recommend you to avoid this site, because clearly they have a logistic and support problem that they weren't able to fix thus far and it isn't worth the trouble, specially if you are like me and you REALLY need a chair, you probably wont be receiving it on time and you would be better off buying one from somewhere else. You might be lucky and get the product in time and the support can be great. But remember stuff like this don't only happen to the others. (I will edit if any updates are available, to be fair at this point I just consider myself at a 290€ loss) Edit: They ignored my request to refund, instead they shipped the chair. Once shipped they cannot refund according to TOS. S### move! DO NOT BUY. Edit 2: After completing the first edit, I received an email stating that if I wanted a refund, they would need to intercept the parcel, whether it was in transit or had already reached my house. After that email, I got another email with the full refund no questions asked, making me wonder if I hadn’t written the review, I wouldn’t have received the refund so quickly and would be through a painful waiting process. On that same email i got an offer of a $50 chair (That was sold out) as a gift in order for me to remove my review. I will not be accepting the gift, as I find it morally unacceptable. After my reply to that email they kept the offer of 50$ in any product (after me saying it was unmorally of me to accept). Plus if I have a poor experience why would I want to get myself involved in buying another product, plus gifting me something to remove my review seems unethical.
Reply from SihooofficeJul 19, 2024
Dear booitsmesala, Thank you for sharing your detailed feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced with your recent order. Firstly, we deeply regret that your order has not met the expected delivery timeline stated on our website. The delay due to logistical issues is something we are actively working to resolve, and we understand how disappointing this is, especially when you urgently need the product. We apologize for the lack of timely response regarding your cancellation and refund request. This is not indicative of the service standard we strive to provide. Please rest assured that we are prioritizing your case and will ensure your order is either shipped promptly or your refund is processed as requested. We appreciate your patience and understanding as we work through these challenges. We value your feedback and are committed to improving our logistics and customer support to prevent such issues in the future. Please contact our customer service team directly with your order details so we can address your concerns immediately. Once again, we apologize for any inconvenience this has caused and thank you for bringing this matter to our attention. Best regards, The Sihoo Customer Service Team
Report
Peter S.
Jul 15, 2024
SCAM. AVOID. DO NOT BUY
ORDER #10922 No significant updates since early June 2024 when I placed my order for a V1 chair. Tried calling customer service but the number is unavailable. Sent a number of emails and they are saying there is a delay in deliveries to their warehouse. When they mentioned that shipment has come in the new problem is the courier failing to pick up my order. No news for a week and then the new issue is that the shipment for V1 chairs is targeted at the end of July. Avoid at all costs as their emails seem to be AI generated. Highly likely they are a scam as many people here are experiencing the same delays and unreachable customer service since 2023 but with different issues or reasons.
Reply from SihooofficeJul 17, 2024
Dear Peter Santos, Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration you've encountered with your V1 chair order. Firstly, we want to clarify that Sihoo is committed to providing high-quality ergonomic chairs and excellent customer service. We regret that recent logistical challenges have impacted our ability to fulfill orders promptly. The delays you mentioned regarding shipments to our warehouse and subsequent courier pick-ups are issues we are actively working to resolve. While we understand your concern about the communication, we assure you that our emails are not AI-generated. Our customer service team is dedicated to addressing each query personally. We are not currently selling in Australia, which may have contributed to the confusion and delays you experienced. We appreciate your patience and understanding as we work through these challenges. Please contact our customer service team again for further assistance, and we will do our best to expedite the resolution of your order. Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. Your feedback is invaluable in helping us improve our services. Best regards, The Sihoo Customer Service Team
Report
Mitchell L.
Jul 10, 2024
Terrible customer support! Dont Trust!
Brought a chair on Sihoo website and have been waiting two weeks now. Contacted support and got told there was a issue at the warehouse and my order would be shipped on the Friday (5th of July) Contacted them on the Monday (8th of July) and was told it would be shipped on that day. I've contacted support and emailed them about a refund and still no word and no one is online to even speak to. Don't use this company and now to call the bank and get a refund. Disappointing.
Reply from SihooofficeJul 17, 2024
Dear Mitchell Lee, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered with your order and our customer support. Firstly, we want to clarify that Sihoo is not currently selling in Australia, which might have contributed to the confusion regarding your order. We understand how important it is to receive timely and reliable service, and we regret that your experience did not reflect our commitment to customer satisfaction. The issues you mentioned regarding delays and communication gaps are not reflective of our usual standards. We take your feedback very seriously and will investigate the matter thoroughly to ensure such issues are resolved promptly. Please reach out to our customer service team again for further assistance with your refund. We are committed to making this right and ensuring you have a positive experience with Sihoo. Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. Best regards, The Sihoo Customer Service Team
Report
Pao A.
Jul 9, 2024
Terrible Experience with Sihoo Australia
Ordered a chair from Sihoo Australia on June 16, 2024 (Order #11006). Expected delivery date: June 20-25, 2024. I still have not received any delivery tracking as I write this review. Customer support is non-existent. Nobody replies to your email. Nobody picks up the phone. I am talking to a Sihoo Office Chairs account in Facebook which I don't even know anymore if it is actually affiliated with the company. I've been told that it would ship 2 days ago but still no movement. Terrible experience.
Reply from SihooofficeJul 10, 2024
Dear Pao A, We apologize for the inconvenience and frustration you’ve experienced. We understand how disappointing it can be when expectations are not met. Please note that Sihoo products in Australia are currently sold through authorized dealers and not directly by us. This means the dealer is responsible for the delivery and customer service. We recommend contacting the dealer from whom you purchased the chair for the latest updates on your order. We value your feedback and will work to address this issue with our dealers to ensure a better experience for our customers in the future. Thank you for bringing this to our attention. Best regards, The Sihoo Team
Report
Proto
Jul 7, 2024
Modèle défectueux ? Peut être..
Chaise qui grince au bout d'une petite semaine d'utilisation. Malgré un démontage puis un remontage, et le huilage des vis, rien n'y fait. Les accoudoirs ne tiennent pas correctement, ils ont tendance à s'incliner sur les côtés à la moindre pression. Le réglage de l'appuie tête ne tient pas non plus, le mécanisme est un rail légèrement cranté qui a très peu de retenue une fois réglé, il redescend dès qu'on déplace la chaise… Et il y a aussi un léger balancement au niveau de l'assise quand vous appuyer votre dos. Vraiment déçu par ce produit !
Reply from SihooofficeJul 10, 2024
Cher Prot, Nous vous remercions d'avoir pris le temps de partager vos impressions sur notre chaise. Nous sommes sincèrement désolés d'apprendre que votre expérience avec notre produit n'a pas été à la hauteur de vos attentes. Nous prenons très au sérieux les commentaires de nos clients et nous souhaitons résoudre ces problèmes rapidement. Il semble que plusieurs composants de votre chaise ne fonctionnent pas correctement, ce qui n'est pas du tout normal. Nous vous prions de nous excuser pour les désagréments causés. Nous aimerions vous proposer les solutions suivantes : Grincement de la chaise : Nous vous conseillons de vérifier que toutes les vis sont bien serrées et d'appliquer un lubrifiant de haute qualité aux endroits nécessaires. Si le problème persiste, nous pouvons organiser un remplacement de la pièce défectueuse. Accoudoirs instables : Les accoudoirs doivent rester fermement en place. Nous pouvons vous envoyer de nouveaux accoudoirs ou, si nécessaire, remplacer toute la chaise. Réglage de l'appuie-tête : Ce problème peut être lié à un défaut de fabrication. Nous serions heureux de vous envoyer une nouvelle pièce pour résoudre ce problème. Balancement au niveau de l'assise : Cela peut indiquer un problème avec le mécanisme de la chaise. Nous pouvons fournir une assistance technique pour diagnostiquer et corriger ce problème. Pour un service plus rapide, veuillez nous contacter directement à [email protected] avec votre numéro de commande et une description détaillée des problèmes rencontrés. Notre équipe de support se fera un plaisir de vous assister et de s'assurer que votre chaise soit dans un état optimal. Nous apprécions votre compréhension et espérons pouvoir transformer cette expérience en une satisfaction totale. Merci de nous donner l'opportunité de corriger ces désagréments. Cordialement, L'équipe Sihoo
Report
Louis M.
Jul 3, 2024
2 jours après l’achat, aucun signe de vie
2 jours après l’achat, toujours aucun mail de la part du vendeur. Même pas une confirmation de commande. Honteux d’avoir un tel service en ligne comme ça. Surtout pour une marque qui ne vend que sur internet.
Reply from SihooofficeJul 10, 2024
Cher Louis Mallet, Nous vous remercions de nous avoir fait part de votre expérience. Nous sommes désolés d'apprendre que vous n'avez pas reçu de confirmation de commande ni de suivi de votre achat. Nous comprenons parfaitement votre frustration et nous tenons à nous excuser pour cet incident. Il est essentiel pour nous que chaque client reçoive une confirmation de commande et un suivi rapide après l'achat. Nous regrettons sincèrement que cela n'ait pas été le cas pour vous. Nous vous encourageons à vérifier votre dossier de courriers indésirables/spam, au cas où notre e-mail de confirmation s'y serait retrouvé. Pour résoudre ce problème rapidement, nous vous prions de bien vouloir nous contacter directement à [email protected] avec les détails suivants : Nom et prénom Adresse e-mail utilisée pour l'achat Numéro de commande (si disponible) Date de l'achat Notre équipe de support se chargera immédiatement de vérifier l'état de votre commande et de vous fournir les informations nécessaires. Nous vous présentons nos excuses pour cet inconvénient et vous remercions de votre patience et de votre compréhension. Nous nous engageons à améliorer notre service pour éviter que cela ne se reproduise à l'avenir. Cordialement, L'équipe Sihoo
Report
Consumer
Jun 26, 2024
No communication
Opened a PayPal dispute after 3 weeks of no communication after I ordered. Mere hours after opening the dispute I get an email saying there were delays in stock arriving, it’ll be another 8 days until stock arrives and they will ship my order asap. After reading other reviews on here I don’t believe they will send the chair so I replied asking for a refund with the PayPal case ID. They refunded me immediately. Something dodgy going on. But I appreciate the quick refund once I disputed.
Reply from SihooofficeJul 10, 2024
Dear Consumer, Thank you for taking the time to share your experience. We sincerely apologize for the lack of communication and the delays you faced with your order. This is not the level of service we aim to provide, and we understand your frustration. We are glad to hear that your refund was processed quickly once you requested it, but we deeply regret the inconvenience you experienced leading up to that point. We are currently reviewing our communication and stock management processes to ensure that such issues do not occur in the future. Please be assured that we are committed to improving our service and rebuilding your trust in us. If you have any further questions or concerns, do not hesitate to contact us directly at [email protected]. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and patience. Best regards, The Sihoo Team
Report