SihooofficeReviews of sihoooffice.com

Reply from SihooofficeApr 19, 2024

Dear Laurie Lovelady, Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that your goods arrived on time and that our tracking system kept you informed every step of the way. Transparency and exceeding expectations are exactly what we strive for at Sihoo Logistics and Transportation. We're glad you had a great experience and look forward to serving you again in the future! Best regards, Sihoo Customer Support Team

Reply from SihooofficeApr 19, 2024

Dear Laurie Lovelady, Thank you for reaching out and for your patience with this situation. We sincerely apologize for the delay in processing your refund for the canceled order. We understand your frustration and want to assure you that this is not how we typically operate at Sihoo Logistics and Transportation. We can see from your comments that this has been going on for over 2 months and involved a significant amount of email communication. To expedite this process further, could you please respond to this message with your order number or reference number? This will allow us to quickly locate your specific case and ensure your refund is issued as soon as possible. We appreciate your understanding and apologize again for the inconvenience. Best regards, Sihoo Customer Support Team

Reply from SihooofficeMar 19, 2024

Dear Ho Lai, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced with the delivery process and the lack of communication from our support team. Your feedback is incredibly valuable to us as we strive to provide exceptional service to all our customers. We understand the importance of clear communication throughout the purchasing and delivery process, and we regret that we fell short of your expectations in this regard. Rest assured, we have already begun addressing these issues with our team to ensure that similar incidents do not occur in the future. As for your positive feedback regarding the quality and comfort of the Sihoo M57 Ergonomic Office Chairs, we are delighted to hear that you are enjoying them so far. Customer satisfaction is our top priority, and we are committed to continually improving our products and services to meet your needs and exceed your expectations. Regarding the specific concerns raised about our operations in Australia, we will promptly communicate with our agents to address the issues you have encountered and implement necessary improvements. Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. If you have any further concerns or feedback, please do not hesitate to reach out to us directly. We are here to assist you in any way we can. Thank you for choosing Sihoo, and we look forward to serving you better in the future. Best regards, Sihoo Customer Support Team

Reply from SihooofficeFeb 21, 2024

Dear Nikos, We apologize for any inconvenience you have experienced with your recent order. We strive to provide excellent service to all our customers, and it's disheartening to hear that we fell short of your expectations. We understand your frustration regarding the processing and shipping times. Please rest assured that we are actively looking into the matter to ensure that such delays do not occur in the future. We aim to be transparent with our customers, and any deviation from our stated processing and shipping times is not acceptable. Regarding the discrepancy in the shipping charges, we apologize for any confusion this may have caused. We will investigate this matter further to ensure that our pricing and shipping policies are accurately reflected on our website. Please know that your satisfaction is our top priority, and we are committed to resolving this issue to your satisfaction. We appreciate your patience and understanding. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team, and we will be more than happy to assist you. Thank you for bringing this matter to our attention. Best regards, Sihoo Customer Support Team

Reply from SihooofficeJan 16, 2024

Dear Maris M, I'm sorry to hear about your frustrating experience with your order. We understand the importance of timely communication and fulfillment of orders. We sincerely apologize for any inconvenience caused. Rest assured, our after-sales team has been alerted, and they are actively working on resolving your issue as quickly as possible. We appreciate your patience and cooperation in this matter. If you have any further concerns or questions, please feel free to reach out to our customer support, and we will do our best to assist you. We value your feedback, and we are committed to improving our services to ensure a better experience for our customers. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right for you. Best regards, SIHOO Customer Service Team