Silverado Memory Care & HospiceReviews of silverado.com

This facility doesn’t feel like nursing care home at all. It’s a very welcoming atmosphere with great lighting and comfortable furnishings. Staff and residents were all smiles. I was very impressed with the personal touches for each room. So wonderful to see pets comforting their owners.

Amazing facility and the staff is top notch. I like the caregiver to patient ratio!

I recently toured Silverado, dedicating nearly two hours to exploring its layout, staff composition, residents' accommodations, cooking and recreation areas, and more. Having visited multiple facilities, including several dedicated memory units, I can confidently say that they all fall short in comparison to Silverado. I was genuinely amazed and thrilled by every detail and the meticulous attention given to each aspect of care. At Silverado, the focus is on creating a true home for residents. Unlike other facilities that may rely on a TV as a form of entertainment, Silverado offers a wealth of engaging activities designed to strengthen both the body and mind. Residents are encouraged to get up and join the community, ensuring they aren’t confined to their rooms. Dining is a delightful experience—instead of hospital trays, guests enjoy meals with friends at beautifully set tables adorned with china and silverware. Their rooms are personal sanctuaries where residents can rejuvenate from their engaging days and prepare for restful nights. It's difficult to understand why other care facilities don’t adopt these exemplary practices. While some features may entail higher costs, the overall philosophy at Silverado is centered on fostering a vibrant support community where individuals can reclaim the enriching aspects of life, rather than merely existing. If you visit Silverado Red Rock, you will find it hard to consider any other organization. It truly sets the standard for exceptional care and community living.

Silverado Barton Springs is the best assisted living memory care community I have ever known. The people and their care for the residents are top notch.

Was on the phone with my mother and someone cut me off, just hung my mother’s phone up. I called back VM is full….. no one checks it? When I called the front desk I recd. a very flippant response from a young man. Rude and unprofessional. Earlene is the only receptionist who is always appropriate. This place is like a prison. NO CHILD….. NO ONE should be treated this way at anytime!!! It’s my understanding the social worker- Melissa Goldman( I do believe she is still there) is involved in determining my ability to speak to my mother!! A SOCIAL WORKER!!! I’m an MS RN BC( Certified in Medical and Surgical nursing)….42 years……have years of clinical and management experience. I do not wrote this with malice, I write this as I can’t bear the thought of others going through this. This is a private pay facility!!! Where is the care? Where is the professionalism? Where is the human decency!! I was not responsible for placing my parents here and if I could I would have taken my Mom out of here. Unfortunately, at this point in time….my hands are tied.

Last week I meet with Rob, the administrator to discuss possibly placing my Uncle here in Thousand Oaks . Rob gave me tour of the facilities. I couldn't have been more impressed. The facility I would truly call it a home. It was beautiful, and very well maintained and clean. I could tell they really care about their residents. Everyone was friendly and professional. I hope this will work out for my uncle in the near future. When I left the gave me a beautiful box of fresh made cookies. Honestly , they were the best cookies I have ever had. Thank you for making this a very positive experience for me knowing that if I can place my once here I would be at peace knowing he will be cared for with dignity and love.

There are so many great reviews here and I agree with all of them. I was just finishing up some estate work of my moms and even eleven years later, my eyes water thinking about this place. I am forever grateful to all the Silverado staff and doctors. Above all others in Los Angeles they are the best. I know this because she was a few others, some very good but Silverado, even being a big company seems to make the individual first here. Everyone knew and really “ loved my mom” of course not like me but there was love seen in every aspect of the care she received there. Thank you Thank you Thank you Silverado for all the love you share.

I want to share my experience with Silverado, where my Dad has been receiving care for the past nine months. I've had the opportunity to see beyond the impressive entry room, colorful brochures, and welcoming intake process, and I'm happy to report that the staff's commitment to day-to-day care is genuinely remarkable. Their dedication provides reassurance to us – the families – and exemplifies the high standards they uphold. Memory care facilities like Silverado face challenges, such as staff turnover, effective communication, financial pressures, and patients' impulsive behavior. However, the resilience and commitment of the staff at Silverado are inspiring. They demonstrate determination in overcoming these obstacles, giving hope to families and patients. Our search for a facility for my Dad began in August 2023, after he had spent almost a year with family, taking a considerable toll. Out of the three facilities we looked at, we chose Silverado. I had heard about Silverado nearly two years earlier from a family member of a patient I encountered in the hospital. I am an APN who works in acute and post-acute care, and I remember her recommendation being compelling.    We looked at three facilities before selecting Silverado.  We considered its proximity to our homes, the favorable staffing ratio, and their caregivers' focus on resident assistance without being tasked with laundry or housekeeping. Furthermore, Silverado offered a well-structured program tailored to the different stages of dementia care, with specific activities for each stage. While it's true that Silverado's monthly costs are towards the higher end of the range for memory care facilities, the costs support a high quality of care/support. It's important to note that running an institution catering to a population of impulsive and progressively declining patients presents challenges. Silverado has flaws – my Dad has had some incidents, including falls and a medication error. However, the staff's commitment to keeping us informed, addressing concerns, and striving for continuous improvement is what truly matters. In this aspect, Silverado's staff has consistently delivered, providing us with reassurance. For the past seven months, my Dad has been in hospice care, adding another layer of support provided by Silverado's in-house hospice agency. This additional support has been invaluable, offering a coordinated view of his progress and updates. Despite developing pressure wounds, with the attentive care provided, my Dad has shown signs of recovery, regaining weight, and showing improvement in his overall health. The staff's dedication and continuous efforts to enhance care have comforted us during this challenging time. Even during late-night or early-morning visits, the staff has been attentive and kind to my Dad, showing genuine care and dedication to their work. On one late-night visit, I met a previous Director of nursing who was covering a night shift—it speaks volumes about the commitment and teamwork at Silverado. While the monthly cost is higher than most, my Dad's care at Silverado has been worth every cent. I'm deeply grateful for the exceptional care provided, and I want to acknowledge some of the individuals who have stood out and been incredibly helpful during this time: - Michelle Neumann, Senior Administrator Specialist - Madison Berry, Director of Resident and Family Services, LMSW - Shawna Gallegos, Community Ambassador - Faye Vaughan, LVN - Alma, LVN - Laurel, Hospice nurse with Silverado - Jose, LVN - Bonnie, LVN - Pat Yoesting, Director of Resident Engagement - Ryan Carpenter, Austin Geriatrics - Jimmy Hernandez, Culinary Director - Silverado Hospice - Emmet & Juan, Floor Tech and Housekeeping I want to express my deepest gratitude for the exceptional care my Dad has received at Silverado. The dedication and compassion of the staff have made a significant difference in my Dad's life and in our family's experience. I am truly thankful for their unwavering commitment and the high quality of care they provide.