Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Silverado Memory Care & Hospice
Silverado enriches the quality of life and the human spirit through three key areas of service: Senior At Home Care, Memory Care Communities, and Hospice Care. Learn more about our main service lines and how we enrich lives through personalized attenti...
Silverado Memory Care & Hospice (silverado.com) has 349 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
My Uncle has been a Resident at Silverado San Juan Capistrano for over six years! He was originally from the East Coast, and no longer able to live on his own. Silverado has enabled him to have his own life and allowed me to live mine. The people, the pets, the food, all amazing. The staff are like family to us. It is very stressful trying to find the right "fit" for your loved one. This place saved us.
Reply from Silverado Memory Care & HospiceJan 23, 2023
Thank you for sharing, Mike!
SR
Susan R.
Entrusting your loved one to the care of others
Entrusting your vulnerable loved one to a memory care facility is a gut wrenching decision. My search was discouraging. When I found Silverado Belmont Hills, the large, tranquil and well manicured grounds gave me hope that this would be my answer. After a comprehensive tour of the homey, ground level buildings, rooms and common spaces, I was ready to meet the staff. They are caring, kind, competent, and hard working. My husband is now in a cozy room, with his own, familiar furniture which we were allowed to bring. His many activities are age appropriate and purpose driven. He is encouraged to spend time outdoors, where the residents enjoy seeing the deer room the fenced perimeter. Live-in dogs and cats interact with him, bring the unique comfort that animals share. He is treated like family, and always shown respect. Any concerns I have are addressed and quickly resolved when possible. I feel like I am part of the whole package and afforded quick response to any questions or requests, as well as timely updates. I have made friends with management, staff and other residents, and look forward to seeing all on my visits. There is an ongoing quest for improvement since the Covid days. In summary, I have the comfort of knowing that I made the best decision for both of us.
Reply from Silverado Memory Care & HospiceJan 23, 2023
Thank you so much for sharing your experience in such detail, Susan!
PS
Pastor Steve R.
The staff are the best!
The staff at the Lee's Summit, Missouri facility are extremely caring and they take such great care of all the residents. They talk to them with respect and are very courteous. The facility is beautifully updated and there are a variety of activities for the residents to take part of.
Reply from Silverado Memory Care & HospiceJan 23, 2023
Thank you for your review! The crew at Silverado is truly an incredible group of caring professionals.
AS
Angie Shepherd R.
The staff are amazing!
The staff at the Lee's Summit, Missouri location are always friendly and helpful and the decorations in the facility make it so bright and cheerful!
Reply from Silverado Memory Care & HospiceJan 23, 2023
Thank you for your review! We are delighted that our associates and community made such a great impact on you.
BR
Brittany R.
Professional Management Staff
Shanyn Chapman and Rick Topete have been phenomenal, when I send clients!
Reply from Silverado Memory Care & HospiceJan 23, 2023
Thank you for your review, Brittany! Shanyn and Rick really are superstars!
TR
Teresa R.
My experience while touring Silverado…
My experience while touring Silverado Bellingham was very positive from the moment I walked through the doors. The activity and engagement of the staff with the residents was vibrant. The cleanliness and state of the art programming was impressive. The resident pet made it feel like home.
Reply from Silverado Memory Care & HospiceJan 23, 2023
Thank you for sharing and for your wonderful words about the community!
TR
T. R.
Silverado Twin Pines
My 89 yr old father lives in the Twin Pines wing of Silverado. The staff allowed us to paint his room and move in his own bed and furniture. This gives my dad a sense of home. He is lucky enough to have a room that faces the beautiful courtyard that is open to all residents. The courtyard gives families and residents a sense of calm and being in nature. The Twin Pines area is kept clean and orderly and this includes the residents rooms. The activities and caregiving has been thoughtful, respectful, and interactive. My dad feels well cared for. Silverado continues to try to improve it's staffing which was hurt by Covid. This is the one area that I think needs work but I know they are making strides in the right direction.
Reply from Silverado Memory Care & HospiceJan 19, 2023
Thank you for your review! We are glad the team at Silverado Belmont Hills has made a difference for your family, and we will continue to work hard to earn five stars.
KL
Katie L.
Loving, caring staff and the best care at Silverado Escondido
My grandpa was a resident here for years. He was always very well cared for and loved. The staff treated him like family and took the BEST care of him possible. They made the best of things during Covid and were diligent in keeping everyone safe and protected. This was the best facility my grandpa had been to out of the many we tried, that failed. He was always well groomed, clean clothes, fresh haircut and style. They allowed him to express himself and would sing along when he began singing. They have therapy animals on site as well which he loved. The staff knows how to properly and safely deal with those with dementia and Alzheimer’s- 100% recommend.
Reply from Silverado Memory Care & HospiceJan 19, 2023
Thank you for your review, Katie! We are honored to have been entrusted with the care of your precious grandfather,