Reply from SimplytreesSep 30, 2025
We’re so sorry to hear this, and we truly appreciate you taking the time to share your experience.
After reading your review, we want to first acknowledge that your interaction with one of our team members was not handled the way it should’ve been, and for that, we sincerely apologize. As a small business, we’re constantly learning and improving. One conversation shouldn’t define your entire experience with us, and we take full responsibility for making things right, even when it’s not easy or convenient.
We understand your concerns about the tree’s condition and whether it matched the cultivar you were expecting. While your order was placed over a year ago, please know that doesn’t change our willingness to help. One of our founders personally reached out to you via email on September 18th, but we haven’t heard back. We’d still love the chance to make things right. If you’re open to it, we’re here and ready to assist.
We care deeply about every plant that leaves our farm, and more importantly, every person who chooses to shop with us. We’re always working to improve how we communicate and how we support our customers, especially when something goes wrong.
Please reach out to us directly if you’re willing to reconnect. We’re here and happy to help.