Cheri
Don't waste your time or money
Ordered a part for my Singer machine on 2/6, then immediately tried to cancel as part was not needed. Customer Service told me part had already shipped but found out only created shipping label, was not physically shipped for 3 more days. Finally received, had to ask repeatedly for UPS return label. Sent part back, was signed for by Singer employee on 2/21...and then nothing. Contacted CS via email numerous times re: refund, with no answer. Finally reached CS by phone, was told she must contact the warehouse to verify return, then Accounting will issue refund in 2 or 3 days!!! Asked her why the warehouse hadn't started on refund, she got snotty and said she didn't know, she didn't work in the warehouse. 6 weeks since original order, as of today, no refund. I will use Amazon next time!


