Sirius Power PcReviews of siriuspowerpc.com

Sirius power pcs has the best customer service and best pcs i bought my pc about 4 or 5 months ago never had an issue when i needed help with the setup and if i had a questions they always responded 5 stars would recommend

Pc looks good and works better staff is helpful and responsive when I asked about any questions

Fraud Devan Johnson was super responsive before the company had my money. Promises were made to keep me informed and to deliver the custom PC I ordered within a reasonable amount of time. Once Sirius had my money, however, they stopped returning calls and stopped responding to emails. When sporadic responses were provided they did not include any actual updates but instead provided nothing other than excuses. The excuses ranged from the now familiar "I've been in the hospital" to "my email isn't working" (which is ironic from a tech company). I finally reached Devan on the phone and he stated someone was building the crate for delivery and that I would have tracking information two days later and delivery the following week. This was another false statement as both time frames have long passed. Other than some sort of fraud, it makes no sense for a company to take several thousand dollars from people and then pretend to carry out their orders.

I have built all my previous gaming PCs before ordering from Sirius. I just didn't want to deal with it myself this time so when I ordered, I expected a PC ready for local pickup in a week. I ended up getting it after 7 weeks. To be fair, their website does say it can take 6 to 8 weeks but it did seem ridiculous knowing how quickly I can put together a PC myself. Apparently, this is typical anywhere else that offers custom builds. Sirius has had some recent internal personnel issues that I was told they are currently working out and my order just happened to be placed on the heels of those issues being resolved. Lack of communication and updates during the first 4-5 weeks had me questioning whether or not I was being scammed. Devon was the only person who responded to me and addressed my inquiries. I would just say to anyone looking to purchase from Sirius to be patient. I don't know about some of these other reviews talking about waiting 5 months... that's crazy... but what I can say is I ordered mine Aug 23, 2026 and got my PC Oct 10. The PC looks and performs great. I used the tools they left on the filesystem to do my own checks too and everything was as ordered, no defects or issues. Sirius Power PC is definitely not a scam but they do have some internal issues they need to work out. Their phone/sms system issues have you thinking your calls and texts are going unanswered. Calls they claim to have been made aren't registered in my call logs. Sometimes I'd ask for an update or estimate and get told they would find out and hear nothing back. I hope Devon is able to work out these kinks and get things flowing better for their customers. I would suggest an upgrade to the status update system where customers can read notes about their build, see when parts arrived, how many customers are in front of them, and maybe an estimated date they can expect their order to ship. Otherwise, Devon is great and very knowledgeable when you can get a hold of him and they did deliver a fantastic PC. I'd give a 3 star but they came through on weeks 6-7 with good communication, fast responses to my contact attempts and provided the customer service I wanted and expected all along so maybe they resolved their issues already. Also, on the day of pickup, the local builder even hand delivered it to my address rather than make me drive 45 min which was really appreciated. Because I'm very satisfied with the build and the good service I got in the final couple of weeks, I'm giving 4 stars instead.

I’m writing this review because I wish I had seen more recent customer experiences before purchasing from Sirius Power PC. I have been waiting for almost 5 months now and still no PC, no tracking information, and close to zero communication in any resolve. Devon and the staff either just makes excuses or just straight ghost my messages. Anytime I would call in they would only text me and give me different information. I’ve working in customer service so I wanted to give them the benefit of the doubt but at this point it’s past unacceptable. At this point I have decided to request a refund. Unfortunately, getting a response from the company has been extremely difficult. I’ve sent follow-up messages and still have not received a satisfactory response regarding my refund. It’s come to a point where I have to go through my card company to request a refund/charge back. What concerns me even more is that, after looking into other recent customer reviews, I found several people describing similar experiences involving long delays, poor communication, unanswered messages, and difficulty obtaining refunds. I understand that delays and problems can happen with any business. What I find unacceptable is the lack of communication when customers are trying to resolve those problems. I’m not claiming everyone will have a bad experience with Sirius Power PC. There are positive reviews as well. I’m simply sharing my experience and the similar experiences I’ve found from other recent customers so that people considering a purchase can do their research before spending their money. Based on my experience, I would strongly recommend researching the company’s recent reviews and refund policies carefully before placing an order. I will update this review if my situation is eventually resolved.

I needed a reliable and serviceable creator/gamer workstation fast. I was actually on my way to Atlanta to pick up a pre-built when Devin returned my call. I shopped the parts myself, and Jimmy had my beautifully built PC ready the next day. The cable management was superb. I’m a gamer, Twitch streamer, artist and writer, so this machine isn’t just for recreation—it’s where I do a lot of my work. I specifically wanted a custom PC that could be upgraded and serviced rather than another proprietary system. Jimmy clearly knows his stuff. He built the system, stress-tested it overnight, kept me informed about how it was performing, and delivered exactly what I was looking for. My one concern was transparency and communication on the business side. Initially, I had some difficulty understanding the company structure—who I was dealing with, everyone’s role, and how the local builder fit into the company. That made me wary, particularly when it came time to pay and I didn’t initially have an invoice or clear documentation of the build and Windows charges. Devin ultimately provided links that allowed me to pay through the company website and have a record of the transactions, which resolved my concern. I think clearer information about the company structure, pricing and billing process from the beginning would inspire more confidence and make the customer experience much smoother. That said, the actual build experience was exceptional. I went from needing a computer immediately to having a gorgeous, powerful RTX 5080 custom system sitting on my desk in essentially a weekend. It’s fast, serviceable, upgradeable and exactly what I wanted. I would absolutely use Sirius Power PC again. I hope they take the communication issue as constructive criticism, because the quality of their work deserves an equally polished customer experience.

So, I am writing this post to hopefully sway people from using this company. It seems my experience isn’t unique after reading some of the other reviews. I ordered a custom built pc, and an 800$ monitor on 6/23/26. Was told it would take about a week. That was not the case, and I had to spam and hound Devon without any replies. It got to the point that after a week past the deadline, and with 0 communication, I cancelled the charge on my credit card and was planning on moving forward buying a pc with someone else. The day after I charged back, miraculously, Devon found the strength from his “hospital visit”, which seems to be a common thing from other users post, and called me back. He didn’t call me to let me know my pc was ready, he called to hound me about the chargeback. He claimed that my chargeback had caused his company to lose the vendor they do payments through. As if any 1 chargeback would cause that. So against my better judgement, I called my bank, cancelled the charge back and spent quite a few hours making sure this company got their money for the pc I had yet to receive. On July 10th I finally received my pc. No monitor though, as apparently when the money was charged back, they had only ordered my pc parts, but not my monitor.(?) It is now September 6th, I have my custom pc (which to be fair works great), but no monitor. Devon has ignored multiple messages and calls from late July to now. I’m still missing an 800$ monitor that has been paid for. I am currently being ignored, and I’m about ready to call a lawyer to prove a point. The work they do, when they actually get around to doing it, isn’t bad. But the customer service side of this business is among some of the worst I’ve ever experienced. I will actively post on every single review platform out there to sway people from buying here. It’s an absolute shame that they would take advantage of people like this. If you want a chance at getting what you pay for, Sirius power pc is the spot for you. If you value your money, time, and energy, please look somewhere else. It’s been 2.5 months and I still haven’t received in full what I paid for, and it’s been 5 weeks of 0 communication. Devon, specifically this goes out to you. If you don’t want people to chargeback, leave bad reviews, and sway people from using your company, please learn how to communicate. Please learn how to give accurate timelines. Please for the love of god, stop scamming people with your bs. 0 chance someone dies every time your deadline isn’t accurate. Get. It. Together.

Devan is great to work with May 2025 I messaged him and was looking to get my first PC. Asked me what I was looking for and what I was planning to do. Finally in October 2025 I ordered what I wanted and a great starter PC. Just about a year coming up my PC they built has no issues, runs perfect and does fantastic!