Great
Based on 97 reviews
SkiEssentials4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our motto of “Gear for Skiers by Skiers” is about as real as it gets. We’re not some city shop that’s nowhere near a mountain; we live and play in the heart of the Green Mountains in Stowe, Vermont. We have access to the best terrain and snow on the east coast, and we take full advantage of it. We actually get on the skis we sell to ensure that you find the proper setup for you. Based in Stowe, Vermont, SkiEssentials.com has come a long way over the years. Starting out 30 years ago as Bedside Tuners, a small tune shop in Stowe, the company grew to become what are now Pinnacle Ski and Sports and Inner Bootworks. The online business was a logical next step, and we made our first online sale in the basement office of our brick and mortar store in October of 2004, and we haven’t looked back since.
SkiEssentials (skiessentials.com) has 97 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 3 reviews with 4 stars · Clear filters
Shun
Received a refund on return shipment & $30 2-Day Air, being offered 2-Day shipping on the order for 2nd set of skies. Received a wrong spec of product, paid extra $30 for 2-Day Air but a carton arrived after 4 days. Sent an email, left a voicemail but no response since this morning. Horrible shopping experience with them.
CoRockies
**Updated 4/09/22 from 1 star to 4 stars ** Thank you, Pat for reaching out to make things right and for warrantying the defective skis. I wanted to also say that while I am thankful we arrived at a good place, this is the level of customer service I would have expected right out of the gate from SE. A customer should not feel like they have to leave a negative review to be heard, and I feel we could have come to this same solution through more listening, trust and empathy. Thank again to you and the CS team for working hard to come to an agreeable resolution. ** End update ** SE's ski test videos were helpful in deciding my next pair of skis so I decided to support them with my business even though my local ski shop had the skis I wanted in stock and cheaper. Just had them mounted and I just noticed there is a defect in the sidewall. I sent pictures to SE and they told me that they "checked with the rep" who happened to be in the shop at that very moment (quite hard to believe) and they said "That will in no way affect the performance of the ski and is not defective". But there clearly is a defect, and even the local corporate rep agrees. SE is choosing not to do anything about it. I am escalating this issue and have learned my lesson — this is the first and last time I will support SE.
KD
I purchased a back country xc ski package with SkiEssentials in early August 2021 after conducting major research online to find specific components. SkiEssentials had all three components I was looking for in a single package AND for a very reasonable package price. With supply chain issues and shipping issues blah blah blah, I had a pretty low bar of expectations for product availability and service. SkiEssentials crushed it--despite three months of waiting (not their fault) I got the whole package in time for my first outback trip. With every fevered email I sent requesting information and status, these folks always responded faithfully within 24 hours whether there was new information or not. I really appreciated the reassurance that I was on their radar while they awaited delayed products. I would definitely buy from them again and will recommend them to family and friends.
