SkinnyRx Reviews | Read Customer Reviews of skinnyrx.com

SkinnyRx Reviews | Read Customer Reviews of skinnyrx.com

SkinnyRx reviews

4,864 approved reviews, newest moderated first

Trish W.
May 17, 2025
My first call in to the customer…
My first call in to the customer service department. The app wont let me change my starting weight, which I entered incorrectly. IVY tried to help, but the system wouldnt let her change it either, so she needed to route the ticket up.
Reply from SkinnyRxMay 19, 2025
Thanks for your review! I'm really sorry you couldn't update your starting weight in the app - how frustrating! Ivy definitely tried her best, your ticket has been escalated and we'll get this fixed for you ASAP. We appreciate your patience while we sort this out!
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Randy
May 17, 2025
Just Starting
Just Starting Was rejected for no reason offered; very poor service from this company.
Reply from SkinnyRxMay 20, 2025
Thanks for your feedback. We're really sorry you had a frustrating experience with us. Since you only shared your first name, we can't locate your specific order to see exactly what happened. When medication requests are declined, it's always about keeping you safe - we consider your health, age, and other medications you might be taking. If you'd like to reach out to our customer service team with your full name and order details, we'd love to look into this for you and help sort things out. Your wellbeing means everything to us. Hours of operation are Monday- Friday 8am-8pm and Saturday-Sunday 9am-6pm EST at 888-979-9580.
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Kalli K.
May 16, 2025
Customer service is great
Customer service is great! Patricia was very helpful and made sure I had everything situated. She was great at explaining everything as well!
Reply from SkinnyRxMay 19, 2025
Thanks for your amazing review! We're so happy Patricia took great care of you. Her ability to explain everything clearly is one of her many strengths. We've passed your kind words along to her - she was absolutely thrilled! Looking forward to serving you again soon.
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LMerritt
May 16, 2025
Aimee B has been so helpful and so…
Aimee B has been so helpful and so kind. It was really nice speaking with her this morning!
Reply from SkinnyRxMay 19, 2025
Thank you for your kind words about Aimee! We're so glad she could help make your morning a bit brighter. We'll make sure she sees your lovely comment!
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Jennifer R.
May 16, 2025
Nelvie was professional & helpful
Nelvie was professional, helpful and provided clear information.
Reply from SkinnyRxMay 16, 2025
Thanks so much for your kind words about Nelvie! We're really happy to hear she was professional and clear with the information you needed. It means a lot to our team when customers take time to share positive experiences. We hope to see you again soon!
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Emily B.
May 16, 2025
Sheila deserves a raise
Shiela was of great help with processing my requests. Very personable and friendly
Reply from SkinnyRxMay 16, 2025
Thanks for your wonderful feedback about Shiela! We're thrilled she was helpful, friendly and personable while processing your requests. We'll pass along your kind words to her - it'll make her day!
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Customer
May 16, 2025
Cry made this a great experience she…
Cry made this a great experience she was so kind and helpful and compassionate to my needs!!
Reply from SkinnyRxMay 16, 2025
Thanks for your wonderful feedback about Cyr! We're thrilled to hear she was kind, helpful and compassionate throughout your experience. We'll pass along your compliments - it'll make her day! We appreciate you taking the time to share this with us.
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Teresa D.
May 16, 2025
Shiela was very helpful and attentive
Shiela was very helpful and attentive. At times she was a little hard to understand but did not hesitate to repeat herself when I asked. Very sweet lady!
Reply from SkinnyRxMay 16, 2025
Thank you for your lovely review! We're so glad Shiela took good care of you. She's definitely a sweetheart who always goes the extra mile for our customers. We appreciate your patience when you needed her to repeat things - your feedback means the world to us!
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