Excellent
Based on 4,864 reviews
SkinnyRx4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SkinnyRx is a cutting-edge telehealth organization dedicated to revolutionizing the weight loss industry by offering rapid and convenient solutions tailored to meet individual needs from the comfort of your home. Our innovative approach harnesses the power of technology and medicine, providing personalized treatment plans that include our highly effective, US-manufactured semaglutide, to ensure optimal weight management results. Backed by a network of licensed and certified professionals, we guarantee expert guidance and support at every step of your journey. SkinnyRx is committed to delivering exceptional care, seamless digital consultations, and unparalleled convenience, making weight loss not only achievable but also sustainable. Experience the future of health and wellness with a company devoted to your success and well-being, all while maintaining a focus on quality, safety, and customer satisfaction. Discover why SkinnyRX is trusted by countless individuals to transform their health and lifestyle.
SkinnyRx (skinnyrx.com) has 4,864 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
4,864 approved reviews, newest moderated first
Daniela T.
The representative Amy was very helpful and professional. I would recommend this product and company to my friends and family.
Reply from SkinnyRxOct 14, 2024
Thank you for your positive feedback! We're delighted to hear that Amy provided excellent service. It's great to know you'd recommend us to your loved ones - that's the highest compliment we could receive. We appreciate your trust and look forward to serving you again in the future.
Mae
I worked with Travis to set up my account. He is extremely knowledgeable, friendly and will do what he can to help. This was an amazing experience. I will refer my friends, coworkers and family members. Thanks a bunch Travis!
Reply from SkinnyRxOct 14, 2024
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience working with Travis. His knowledge and friendly attitude are definitely assets to our team. We truly appreciate your willingness to refer us to others - that means a lot! Please don't hesitate to reach out if you need anything else.
Donna C.
I have lost 25 lbs in 3 mos .There customer service has been great . Your meds arrive in a small ice chest and wrapped in bubble wrap inside the chest with ice packs . They send nausea medicine too . I have not had to take the nausea meds . All good experience . I have had contact with customer service a few time when I had questions. They answered and helped me everytime . All good experience with this company . I guess I lucked out and picked the right company . I never do the review things unless bad experience. But I felt the need to let people know my experience with this company so far has been great .
Reply from SkinnyRxOct 14, 2024
Thanks for sharing your success story! We're delighted to hear about your weight loss and positive experience with our service. Your feedback on our packaging, delivery, and customer support is greatly appreciated. We're glad you chose us and thank you for taking the time to let others know about your journey with our company.
G Karman G.
I had a very negative experience with Skinny RX. Right out of the gate, I had horrible side effects from the semaglutide but they didn't care. They would NOT cancel my subscription and it never got better, only worse. Everything they promised never happened. There is no portal, there is no "medical department" because whenever I asked for a medical consult, they were never available. Seems shady. They call from different #'s all over the place that says "potential spam" which is weird and not Skinny RX. They promised me in the initial call that anti nausea meds would be included, they then charged me an extra $30 for them. They also charged me every 3 weeks, not every 4 weeks as I was told. They only time I heard from them was for them to confirm my address 15 times so they seem very unorganized. No one EVER answers their customer service line and it took 3 months of calling and emailing to get this subscription cancelled. I spent $800 to throw up, feel horrible and not lose any weight. All they care about is giving them positive feedback but they don't do anything to earn positive feedback. I have 2 unopened bottles I'd like to return but they refuse to get back to me about it. Negative experience from day 1.
Reply from SkinnyRxOct 14, 2024
Thank you for your feedback. We take all patient concerns seriously and have reviewed your account history. We're sorry to hear about your difficulty reaching our customer service team. Our records show several successful contacts between you and our CS representatives. Additionally, there was an instance where you requested to speak with our Medical team, and you were transferred to them. They advised reducing your dosage due to the side effects you were experiencing. Regarding side effects, it's important to note that nausea is a common and expected side effect when taking semaglutide. Our billing model is designed to ensure continuous medication supply. Initially, it was set to bill every 21 days to allow sufficient time for prescription, filling, and delivery. As per your request, this was later adjusted to a 30-day cycle. We understand that you ultimately decided to cancel your subscription, and our records confirm that we have processed this cancellation as requested. We regret that SkinnyRx did not meet your expectations. If you have any further questions or concerns, please don't hesitate to reach out.
Monica
I originally wrote a great review with SkinnyRX but then my first shipment arrived broken and reaching out to customer service has been a constant struggle and a joke. I am now one month since my purchase and I have yet to receive a vial of medicine that I can use. Each phone call is promising I will receive a tracking number soon and each day passes and nothing arrives. I would suggest if you are thinking of purchasing from this company, you are better off choosing a different one.
Reply from SkinnyRxOct 17, 2024
We sincerely apologize for the delay in reshipping your package. Our pharmacy experienced an unexpected stock shortage due to high demand, causing this delay. While we don't control the courier who delivered the initially damaged package, we're very sorry for any inconvenience this has caused you. We've issued a full refund to your account. Once the medication is back in stock, we hope you'll give us another chance to serve you. Thank you for your understanding. If you have any questions, please don't hesitate to contact us.
Loida Lyn E.
I had the absolute pleasure of speaking with Cyr from SkinnyRx, and I can’t praise their customer service enough! From the moment Cyr answered my call, I felt genuinely heard and valued as a customer. Their patience, professionalism, and deep knowledge of the products were impressive, but what truly stood out was their personal touch. Cyr went above and beyond to ensure all my questions were answered and tailored their recommendations perfectly to my needs. It’s rare to find someone who makes you feel this taken care of. Thanks to Cyr, SkinnyRx has earned my loyalty, and I couldn’t be more grateful for the exceptional experience. Highly recommend!
Reply from SkinnyRxOct 14, 2024
Thank you so much for your wonderful feedback about Cyr! We're thrilled to hear that you had such a positive experience with our customer service. At SkinnyRx, we believe in treating every customer like family, and it's heartwarming to know that Cyr embodied this value so well. Your loyalty means the world to us, and we're looking forward to continuing to exceed your expectations. Thank you for choosing SkinnyRx!
Tony L.
I was told b4 i purchased this that it would cost a total of 549 dollar and the 1st payment was 149, 49 being a one time fee. And now i am being told that it was going to cost 399 a month. Not happy. Yes Amiee B was able to bring it down for me but still confused and slightly unhappy.
Reply from SkinnyRxOct 14, 2024
We apologize for the pricing confusion and appreciate your feedback. We're glad Aimee helped adjust the price, though we understand your frustration. We'll work on improving our communication. If you have any more questions, please let us know - your satisfaction is important to us.
Kesha D. Y.
I am having the best experience with Skinnyrx! Cyr was so helpful, kind & efficient when I had some issues to resolve today. My original weight loss goal was 15 lbs. I’m happy to say that after 3 weeks I only have 8 more to go. Great customer service makes all the difference to me when so many companies offer this product.
Reply from SkinnyRxOct 9, 2024
Thanks for your glowing review! We're delighted that Cyr provided excellent support and that you're making great progress on your weight loss journey. Your success is our priority, and we're glad our customer service stands out. Keep up the fantastic work - we're here to support you all the way to your goal!
