Average
Based on 117 reviews
Skybound Entertainment3.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Skybound Entertainment is a multiplatform content company that works closely with creators and their intellectual properties, extending their stories to further platforms including comics, television, film, tabletop and video games, books, digital content, events, and beyond. The company is the home of notable properties including The Walking Dead, Invincible, and Super Dinosaur.
Skybound Entertainment (skybound.com) has 117 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
117 approved reviews, newest moderated first
Michael G.
Ich habe Vinyl Walking dead bestellt, Ich habe es super verpackt und in ständigem Kontakt geliefert bekommen. Aus meiner Sich ein Guter Laden. Ich habe die Hälfte bezahlt wie das Produkt hier in deutschland kostet. Danke Skybound
Sofia M.
Absolutely atrocious how they keep sending random emails even though I am not subscribed, and completely disresgard the order I made on the 2nd of September (it is the 1st of November as I am writing this). My mistake though, as I should have looked into reviews on this company before ever ordering from them. I have already sent an email asking for a full refund and am still waiting for a reply, will update if anything changes.
Reply from Skybound EntertainmentMay 8, 2024
Hi Sofia, Thank you for taking the time to leave your review. I'm very sorry to hear about the experience you had as we certainly strive for more. I investigated what happened here and can see that your order hit a technical glitch with the warehouse vendor, and therefore was unable to be fulfilled. This is very unfortunate and I apologize for this mix-up. You reached out on November 1st, 2023 at 4:30pm PST and our support agent responded with a completed full refund on November 1st, 2023 at 4:55pm PST. I know that receiving the product would have been the desired outcome but considering the circumstance, I hope the refund was done quickly enough. I hope we have the opportunity to serve you again in the future! Thank you for your time.
stefan T.
I've already unsubscribed for the 3rd time my email from their list and even reported abuse. They still spamming my mail box.
Pernot
Comme tout le monde avant ici commande effectué chez skybound et colis jamais remis à dhl pour l expe.. service client pitoyable, fuyez pauvres fou! Grosse arnaque
Lorraine
Excellent communication and customer service!
Maroš
I bought comics mystery boxes. The delivery was quick only 7 days from USA to Slovakia. Great customer servis: I wrote them about VAT refund after i got all documentations from local custom house and they responded me promptly and without any problem. One comics had a bit worse condition therefore I contacted skybound servise and they gave me financial refund after foto and video documentation of the comics. Friendly employees. I Will order more mystery boxes in near future and I fully recommend this Hidden gem ; )
Marketa
Ordered Trial by Trolley at the beginning of December. Even though I'd expect a week or two delay due to Christmas shipping rush and international shipping, three months and counting is too much. I've received two tracking numbers so far. Neither seems to get activated beyond "Data recieved", so I'm not inclined to believe that any package has been shipped whatsoever. Been told the first package got lost and the second one is in a bulk shipment being reprocessed, but that seems like to much coincidence. So 3 months on, no game, no money. Let's see how long this will take. At least I get "updated" about just how lost the package is, I guess. Update: Got my third tracking number. Hasn't moved from "Data recieved" either.
V.L
This feels like a scam. I purchased some merch over a month ago, and tracking shows yet not shipped. They offered a refund without an explanation, why it was not shippped yet. Maybe they just want to get the money for a while and trade with it, and then give you a refund. I should have read these reviews before.
