Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Skybound Entertainment
Skybound Entertainment is a multiplatform content company that works closely with creators and their intellectual properties, extending their stories to further platforms including comics, television, film, tabletop and video games, books, digital content, events, and beyond. The company is the home of notable properties including The Walking Dead, Invincible, and Super Dinosaur.
Skybound Entertainment (skybound.com) has 117 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
The customer service I got was exceptional, I’m surprised at the one star reviews. I had a written an inquiry in which I had duplicate entries of a promotion, and I asked to delete the duplicate entry. Customer service was quick, and they resolved my issue fairly quickly within an 8 hour or less period. I highly recommend connecting with them if you have any issue regarding the order or any questions and concerns!
Reply from Skybound EntertainmentAug 27, 2024
Hi Phillip,
We truly appreciate you taking the time to leave such a thoughtful review. We're glad to hear our team was able to address your issue efficiently and to your satisfaction. It's great to know we could help clarify things for you, and we’re grateful for your recommendation!
If you have any further questions or concerns down the line, don’t hesitate to reach out. We're always here to ensure you have the best experience possible.
Thanks again for choosing Skybound!
NI
Nitro
Skybound is not what people say it is!!!!
Hi guys, I came here before making my purchase on Skybound because I thought it wasn't legit, and to be honest with all the negative review's I really thought that it wasn't, but it turns out that's far from the truth, Skybound really was legit after all, I had put in an order for the Callisto protocol collectors edition, and the price was too good to be true, I had searched the whole internet for a place that sold this collectable for a price less than the 100-300 budget, and everywhere I went, the prices just kept getting higher and higher. But a few days ago I stumbled across Skybound and experienced them for myself, not only were the prices within by budget, but the products were legit too! Their customer service was even better, thanks again Chris! anyone who is a fan of comics, or certain titles like Invincible or The Walking Dead should seriously check out these guys out, and if you have trouble receiving the items you order, then be sure to reach out and ask for a tracking order code or just ask if it was shipped from their end, I received my package in just a few days after buying it. Thanks again Skybound and keep up the great work, love the comics!
Reply from Skybound EntertainmentAug 27, 2024
Hi Nitro,
Thank you for taking the time to share your experience! We're so happy that we could exceed your expectations. It's always a win when we can offer great deals on collectible items like the Callisto Protocol Collector’s Edition, and we're thrilled that it fit your budget. Chris will be glad to hear he helped make your experience even better!
We know the reviews can sometimes be a bit mixed, so it’s especially rewarding to hear stories like yours where we can show our commitment to quality and customer service. We truly appreciate your trust in us and your recommendation to other fans of comics, Invincible, and The Walking Dead!
If you ever need anything else or have more questions in the future, we’re here for you. Thanks again for your support!
AM
Amadeusz
Zamówienie ze skybound store
Zamówienie ze skybound store szło do mnie ponad 3 miesiące: od początku lutego do końca maja :) utworzyłem 3 zgłoszenia, napisałem kilkanaście maili: 2x odpisali "błąd w systemie". Po drugim razie jakiś imbecyl wysłał mi zdjęcie mojej paczki na magazynie - przez kolejnych parę tygodni jej nie wysłali - poszło kolejne zgłoszenie, w końcu łaskawie wysłali, obiecali zwrot kosztów dostawy - znów cisza i nie odpisują. Żenada, oszuści i naciągacze.
Edit: dziękuję za odpowiedź i takie pozytywne rozwiązanie sprawy, jednak szkoda, że dopiero teraz i po takim czasie, a wcześniejszych moich kilkanaście maili (z czego połowa została zignorowana) nie przyniosły skutku, bo obiecano mi po prostu zwrot kosztów przesyłki i nawet tego nie mogli pracownicy dotrzymać... Podwyższę ocenę dla zachęty do poprawy. Pozdrawiam.
Reply from Skybound EntertainmentJun 11, 2024
Hi Amadeusz,
Thank you for taking the time to share your feedback. I'm genuinely sorry to hear about the experience you had with our Skybound Store. I checked our system using your name and can see that there were some warehouse issues with your order. Unfortunately, while we do our best to ensure a timely shipment, there are times that this becomes out of our control. International orders can run into issues and/or delays considering our warehouse is in the US.
These are not excuses for your experience. I've certainly made note of this feedback and have shared it with the team so that we can work to improve. Fortunately, we're in the midst of implementing a new warehouse system and I'm confident that this will improve the overall experience for our Skybound Store customers.
I have refunded you in full for your order. You should notice this reflected back in your account within the next few business days. I again want to apologize for the poor experience you had with us.
Thank you again for taking the time to leave a review and I hope we have a chance to better serve you in the future.
SI
sickout
I was sceptical because of the bad…
I was sceptical because of the bad reviews, but had a pleasant experience, my order arrived in 3 with DHL. Will definitely buy again!
Reply from Skybound EntertainmentMay 19, 2024
Hi Sickout,
Thank you for giving us a try! We're happy to hear you received your order in a timely manner. If you ever have questions or need assistance, feel free to reach out to our support team by submitting a ticket at https://help.skybound.com/ and one of our agents will be happy to help. Stay tuned for more store updates!
MA
Matthew
Fast and helpful customer service
Had an issue with not receiving emails from the "Insiders" program, and got immediate help from someone with Skybound's team. They were able to work on the email issue while also providing me the codes I had missed out on.
Reply from Skybound EntertainmentMay 15, 2024
Hi Matthew,
Thank you for sharing your feedback! Ensuring our customers receive timely and efficient support is paramount to us. I'm happy to hear we were able to help you with getting those codes. Don't hesitate to reach out to our support team whenever you need assistance.
EB
Es Be D.
The Callisto Protocol Collectors Edition PS5
Ich bekam heute nach 3 Wochen Lieferzeit meine PS5 The Callisto Protocol Collectors Edition und das für 69€ Neu, vollständig und super verpackt. Kann die negativen Bewertungen absolut nicht verstehen. Mega Kontakt, hatte vorher gefragt ob es genauso kommt und stimmt, so wie es auf der Seite von Skybound steht. Ich hatte keine Stunde später schon eine Antwort und es wurde mir so bestätigt. Und was soll ich sagen, es kam einwandfrei an und so wie angegeben, besser gehts nicht. Und 69 Euro sind ein Witz im gegensatz zu Deutschland, wo man 180€ und aufwärts für bezahlen würde! Man sollte von den 3 Wochen Lieferzeit absehen, da es ja aus den USA kam. Defintiv super Firma, kann ich nur empfehlen. Ich würde dort ohne Bedenken wieder bestellen.
Reply from Skybound EntertainmentMay 8, 2024
Hi Es Be Dee,
Thank you for taking the time to review the Skybound Store! We always strive to deliver a quality experience for our customers and fans. While international shipments can be very dependent on the carrier and international customs, we're delighted to hear that you received your order promptly.
Don't forget to check out our Insiders Loyalty Program which rewards Skybound fans for engaging with our content.
You can find more information at https://insiders.skybound.com.
It was a pleasure serving you and we hope to have this opportunity again soon!
JO
Jonny
Unfortunately, avoid
Placed an order on 27/11 as part of the Black Friday sale. I knew with it being Black Friday and the Christmas period not to expect a speedy process. Three weeks went by, and I had nothing but a confirmation email. I got in touch with Skybound who at first reassured me that my order was in process. When I told them I already knew this, the issue was it had not moved, they wrote back on the 26/12 to say they had "just been informed" my order had been affected by a glitch and had not actually been processed for shipping.
To be fair to Skybound at this point the did refund the cost of shipping which I am grateful for.
However there was no still no progress with shipping and I had to email them twice more for them to provide me with a tracking link. Surprise, surprise the tracking only showed the item had been advised on the 5/1 and it has not changed or updated since.
When I have asked Skybound to give me a reason it is taking so long, and why the order has only progressed with my nagging their answers and vague, repetitive and obsfucating. All they can tell me is I should expect my order in 3-5 weeks from the day they advised the item, not really appreciating I have already waited 57 days for it and their latest date of delivery means I will have been waiting 74 days. They just keep thanking me for my patience. What else am I supposed to have with service so slow.
The only progress that's been made with my order in 57 days is down to me sending repetitive nagging emails.
So unfortunately, avoid using them and don't expect helpful or timely service if you do.
Reply from Skybound EntertainmentMay 8, 2024
Hi Jonny,
Thank you for taking the time to share your feedback on your recent experience with us. This is certainly not the type of experience we typically strive for here at Skybound.
Unfortunately, our warehouse services had some major technical and inventory issues during the Black Friday Sales, which really affected the customer experience.
Our support team was working hard to stay on top of the increased volume of tickets considering the live issues, but since we are a smaller team, it was difficult to respond in a timely manner. I apologize for this and we certainly understand that this should not be on the customer, so we have taken steps internally to ensure instances like this do not occur again.
If you still need any assistance, please feel free to submit a ticket through our help center and mention you're coming from Trustpilot. You can ask for Diego.
https://help.skybound.com/support/tickets/new
Thank you again for your time and I hope we have the opportunity to serve you again in the future.
HS
Hannah S.
never received my order.
never received my order.
Reply from Skybound EntertainmentMay 8, 2024
Hi Hannah,
I'm very sorry to hear that you did not receive your order. If this is still the case and you have not been refunded, please submit a ticket with our support team and we will be happy to assist.
You can mention that you're coming from Trustpilot and ask for Diego.
https://help.skybound.com/support/tickets/new
Thank you Hannah!
