Average
Based on 117 reviews
Skybound Entertainment3.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Skybound Entertainment is a multiplatform content company that works closely with creators and their intellectual properties, extending their stories to further platforms including comics, television, film, tabletop and video games, books, digital content, events, and beyond. The company is the home of notable properties including The Walking Dead, Invincible, and Super Dinosaur.
Skybound Entertainment (skybound.com) has 117 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
117 approved reviews, newest moderated first
Berat T.
Helped me answer my questions all i needed
Reply from Skybound EntertainmentJan 31, 2025
Hi Berat, We’re so glad we could help out and get you the answers you needed! Don’t hesitate to reach out again if you’ve got more questions in the future. Thank you!
sam G.
I emailed the support at Skybound back in December and got frustrated after several emails with no results and finally emailed the webstore account out or desperation. Weeks of emails with Customer Service and never once have they emailed me back with an update on my refund. Vague promises and reassurances that have amounted to nothing, they have never once kept their promise. I'm starting to doubt if I'm even writing with a real human being.
Reply from Skybound EntertainmentJan 22, 2025
Hi Sam, Thank you for taking the time to leave a review. I can see that you emailed one time to our support team today. Note, anything related to Kickstarter campaigns do not go to our support team but rather, directly to the folks working on the Kickstarter. This review page is typically for Skybound Store where we sell our merch and apparel direct to consumer. That being said, our Skybound Support Team is available Monday through Friday from 9am - 6pm PST. I can see you emailed us a couple of hours ago through the official support channel. One of our team members will be in touch soon. In the meantime, my name is Diego and I will reach out to the Extremity Kickstarter Team with your inquiries. We'll be in touch via your email ticket. I hope this helps and thanks again for taking the time to leave your feedback.
Customer
I would give zero stars, if that were an option. Placed a nearly $70 order almost a month ago followed by a confirmation email stating that my order was on the way and provided a tracking number. When accessing the tracking number through their shipping company, OnTrac, it states they have received the package information from Skybound, just waiting on them to drop off the package to be shipped. Every time I notify them of this, Skybound responds saying “your order is on the way;” however, their own tracking number states “Waiting for shipping company (OnTrac) to pick up the package to be shipped.” This is beyond frustrating and one of the worst customer service experiences that I have ever had. After back and forth emailing with no resolve, I asked them to please call me. Their response “We do not provide service over the phone.” Now, I am trying to get a refund with no response.
Reply from Skybound EntertainmentJan 16, 2025
Hi there, I’m really sorry to hear about the frustrating experience you've had with your order, and I completely understand your disappointment. It sounds like we’ve really dropped the ball, and I sincerely apologize for that. I know you’ve been trying to get some clarity, and I can imagine how frustrating it must be to get conflicting information. While we don’t offer phone support or 24/7 availability, I want to make sure we get this sorted out for you. I’ve asked that you share your details through the secure Trustpilot feature so we can pull up your specific ticket and look into this further. We'll make this a priority and follow up with you as soon as we can. Thank you so much for your patience, and again, I’m sorry for all the inconvenience this has caused. We’ll work hard to get this resolved for you!
Timothy W.
No customer service worth any thing! Worst ever!!
Reply from Skybound EntertainmentJan 16, 2025
Hi Timothy, I’m really sorry to hear about your frustration with your order, and I can completely understand how it must feel when things aren’t moving as expected. I wanted to let you know that we’ve actually already processed a full refund for you, as we’ve seen the situation with the shipping, and I’m happy to see the tracking has updated showing that your package is in transit moving along through USPS. I’d encourage you to check the USPS tracking link once again, as it seems to be moving along now. I truly regret that it took longer than expected to get to this point, and I appreciate your patience throughout this process. If you need any further assistance or have more questions, don’t hesitate to reach out to us. We’re here for you!
Ken F.
The shipment came in damaged and without hesitation another was at my doorstep before I knew it. Less than a week. Great customer service.
Reply from Skybound EntertainmentDec 20, 2024
Hi Ken, Thank you for taking the time to share your experience! We're so glad to hear that we were able to quickly address the issue and get a replacement out to you right away. Providing excellent service is incredibly important to us, and it's wonderful to know that we met your expectations. Please don't hesitate to contact us if you need anything in the future. We appreciate your support!
Ryan
Skybound's support team was fast and incredibly helpful with my questions. Everything was resolved and I appreciated their time and assistance.
Reply from Skybound EntertainmentNov 15, 2024
Thank you for sharing your experience! We’re very happy to hear that our support team was able to help you so quickly. We take pride in providing excellent service to our customers, and we appreciate you taking a moment to give us some recognition. If you have any other questions or need assistance down the road, don’t hesitate to reach out.
Ryan
Bought a collectors edition of Frostpunk 2. Had an issue where one of the items wasn't working per the manual that came with it. What impressed me about Skybound is that they told me they would look into it. Instead of dropping it they emailed me over a month later with clarification, which impressed me. Another thing is the collectors edition came boxed well and in perfect condition.
Reply from Skybound EntertainmentOct 28, 2024
Hi Ryan, Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your collector's edition of Frostpunk 2. We strive to provide exceptional service, and it’s wonderful to know that our follow-up made a positive impression. We also do our very best to ensure proper packaging of our products at the warehouse, so we’re glad to hear it arrived in perfect condition. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help!
Brandon
The support team helped resolve a misplaced order extremely quickly and in just one email exchange, really great experience. :)
Reply from Skybound EntertainmentOct 2, 2024
We're thrilled to hear that our support team was able to resolve your issue quickly and efficiently. Providing a seamless experience is always our goal, and we're glad we could deliver that for you. If you ever need anything else, don't hesitate to reach out—we're always here to help!
