SkycasketsReviews of skycaskets.com

Horrible customer service. The guy that answers the phone has got to go. What a rude human being. Not to mention you can barely hear when you call, word of advice - fix your phones if you care enough to do business.

AVOID AT ALL COSTS. The man who answers the phone is absolutely awful. He is accusatory, patronizing, and incredibly rude. All I did was call and try to ask a simple question. Once I did, he steamrolled me and would not let me get a word in otherwise. He then hung up on me TWICE. This is a customer service representative! He hung up the first time, and I called right back hoping to get a different representative who actually let me speak and explain the situation. Nope, the same guy. When the family called to follow up and see if maybe he would listen to her, he hung up on her as well. Disgusting to think that this man deals with grieving families every day in their most vulnerable state. He must own the company or something, that is the only way to explain how this man still has a job. Additionally, he conveniently never provided his name to me... Hmm, I wonder why?

Our family had a great experience with this company and they were very helpful and the shipping was as requested. The casket was very beautiful and well made and it was perfect for our late mother.

My son passed away way too soon. He was a huge New England patriots fan. Matt help my husband and I do the last thing we could ever do for our son.. Matt helped us create the perfect way we could send him out. Matt walked us threw what he planned on doing with the casket, it turned out amazing. Everyone thought it was awesome 👌.

On June 12th, I called Sky Caskets looking for a 32" oversized casket for my beloved son whom I lost on June 6th. I called and a very nice gentleman named Matt took my call. I was frantic because I needed this casket to make it to New Orleans from Atlanta in time for his homegoing celebration. Can I just say that Matt greeted me, first by acknowledging my loss and expressing his sympathy. I explained to him my dilemma and he immediately checked his stock and was able to locate a casket with measurements I needed. A shipment of caskets was literally about to leave his facility in 15 minutes. He placed me on hold, contacted his logistics manager and made sure that the casket was placed on the truck to be delivered to me on Thursday, June 14. I was concerned that there might be a problem with the delivery. Matt assured and he assured me that the casket would be delivered on Thursday. Guess what, my casket was delivered today ..Wednesday, one day ahead of the scheduled delivery date. He helped me with the paperwork, he was professional, compassionate, efficient and kind. He made a commitment and promised to deliver the casket and he did just that. I've never experienced this kind or level of excellent customer service I received from Matt. He was fantastic. He even gave me his cell number. I wish all of my purchases were like this. It's not everyday someone purchases a casket, but you certainly want it to be right when you do. Call Matt at SKY CASKETS, he can make it HAPPEN for you too. Patricia Smith New Orleans, Louisiana

Very rude and disrespectful worker. I am very serious when I say this. It is very sad when you lose a loved one and you speak to someone who is disrespectful making inappropriate remarks about an oversize casket. Now let’s be clear I see your response and that’s the total opposite to what one of your workers said to me. They were not asking about measurements or the size of the casket. What this worker said to me was so disrespectful I would rather not say because you may lose customers. Once again this remark had nothing to do with the casket. I know I’m not the first customer to build this way, but if that worker is still working for you, you will get more reviews just like this one. Have a nice day.

Matthew and Colby were awesome to work with! They did a very detailed custom casket for my beloved mother on short notice and it was stunningly beautiful! It was shipped and delivered very quickly to the funeral home, which was out of state. They were very professional, caring and compassionate. Whenever I called, they answered immediately. I highly recommend this awesome company! If I could give them ten stars, I would!

Matt at Sky Caskets was the most amazing man, helping me while I was in a state of shock at the passing of my Mom. I knew that when I had to make funeral arrangements in another state, on my own the last thing I wanted to do was pick out a casket after her body was flown from NC (where she retired from NY.) When I went online to see what I could do, I found the Sky Caskets website, chose a coffin, and then called to order. They were out of the cheaper one but were upgraded to another for the same price. There are no words to tell you how beautiful this casket was. Every person at the wake, the priest, and then the priest at the National Cemetery where she was interned told me how beautiful it was, and that they'd never seen one as beautiful!!! The casket is called the Rocky Mountain Pine.