Tyler P.
Poor Quality - even worse customer service - DO NOT BUY
Our grandmother passed away, and we purchased a casket from skycaskets (aka Sunset Casket, LLC). When it arrived the family was present when it came out of the box. The funeral home director opened the lid and one of the hinges snapped at the weld. We took pictures, the welding was horrible - very poor workmanship. My aunt called Matthew (Joshua) and he was belligerent, unprofessional, and kept touting their supposed quality control process which prevents any poor products from leaving their factory. He hung up on them. I then texted him the pictures of the welds and the broken hinge. He stated the funeral home damaged it somehow, which is completely false because we were there when it arrived. I then spoke to him on the phone and he went off on how funeral homes intentionally sabotage caskets forcing people to buy their own. I tried to explain to him that it is impossible to "sabotage" a weld that is obviously sub-standard. He refused to acknowledge that his company might have made a mistake and became belligerent with me. I've now involved the consumer protection agency in Utah and have disputed the charge. BUYERS BEWARE - STAY AWAY FROM THIS COMPANY!



